Jessica Gandoff
London
Summary
Experienced in customer service and visitor experience, proficient in EPOS and till operation, cash handling, and banking. Demonstrates strong skills in promoting products, services, and events, sales engagement, communication, relationship building, complaint handling, and problem solving. Adept at teamwork and collaboration with excellent organisation and attention to detail. Skilled in Microsoft Word, Excel, social media management with a typing speed of 93 words per minute. Expertise includes food order taking, sales persuasion, cleanliness maintenance, fire safety awareness, high-volume dining operations, people management, product knowledge, café cleaning duties and operations. Committed to maintaining food hygiene regulations and sanitation standards with allergen awareness. Effective communicator with active listening skills; confident and bubbly personality enhances customer interactions. Career goal: To leverage extensive skills in a dynamic role that prioritises customer satisfaction and operational excellence.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work history
Café Assistant (Volunteer)
LoveGift Vegan Café – Dragonfly Yoga Studios
London
2026.01 - Current
- - Welcomed customers and created a warm, friendly and inclusive atmosphere.
- - Took customer orders and processed payments using the EPOS till system.
- - Promoted events, workshops and activities, increasing customer engagement and attendance.
- - Prepared and served drinks and light food while maintaining high standards.
- - Maintained excellent food hygiene, cleanliness and presentation throughout the café and customer areas.
- - Assisted with community events, including set-up, customer service during events and pack-down.
- - Restocked inventory regularly to maintain optimal product levels. and monitored stock levels.
- - Worked closely with colleagues and volunteers to provide efficient and friendly service in a busy community environment.
- Factored-in abilities, needs and interests of participants in the development of events and programs.
- Assisted patrons with locating restrooms and function services.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks for repeat customers.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Addressed group behavioural issues to maintain a positive environment. and promoted fun, safety and inclusivity.
- Cleaned up spaces after events, ensuring organisation and hygiene. after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises for arriving guests by ensuring cleanliness and organisation. and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Directed guests to correct seating locations, enhancing their experience. to correct seating locations and answered questions about facility amenities.
- Portioned dry ingredients for speedy food preparation.
- Prepared basic food items and ingredients for more complex dishes.
- Reheated pre-prepared food following standard instructions.
- Washed and chopped raw ingredients for use in food preparation. raw ingredients to use in cold or cooked food items.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Practised healthy and safety measures to comply with regulations.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
- Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Processed food orders accurately, ensuring timely service to customers. with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Enhanced cafe atmosphere with attention to cleanliness and decoration details.
- Executed essential tasks during peak hours, supporting seamless café operations and enhancing customer service.
Manager’s Assistant
Gala Coral
Croydon
2015.01 - 2018.01
- - Supported the manager with the day-to-day running of the business.
- - Assisted in achieving business targets by monitoring progress and providing support to the team. and key performance indicators (KPIs).
- - Delivered excellent customer service in a busy retail environment.
- - Assisted customers with enquiries, complaints, payouts and competitions.
- - Assisted in training new employees to enhance team capability and service delivery.
- - Operated tills, handled cash, banking and safe procedures accurately.
- - Completed stock checks and assisted with ordering new stock.
- - Compiled discrepancy reports and maintained accurate business records.
- - Liaised with external companies regarding maintenance and waste collection.
- - Helped maintain security protocols by monitoring premises and reporting suspicious activity, health and safety and fire safety procedures.
Customer Service Advisor
Day Lewis Pharmacy
Hayes
2011.01
- - Provided exceptional customer service, resolving queries efficiently both face-to-face and over the telephone.
- - Accurately recorded information while effectively managing customer queries.
- - Managed confidential customer information professionally.
- - Organised repeat prescriptions and completed daily temperature checks.
- - Operated the till and handled cash securely.
- - Managed opening and closing procedures for the shop, ensuring security and readiness for customers.
- - Restocked shelves and rotated inventory, enhancing product freshness and ensuring availability for customers.
- - Maintained high standards of cleanliness.
Office Assistant (Work Experience)
The Daily Telegraph
London
2010.01
- - Delivered comprehensive administrative support to ensure smooth office operations.
- - Streamlined filing, data entry, and document organisation for improved accessibility.
- - Cultivated strong telephone etiquette and customer service skills to enhance client interactions.
- - Assisted with note-taking, presentations and general office tasks.
- - Enhanced communication skills through participation in team activities.
Education
Higher National Diploma (HND) - Hospitality Management
Mont Rose College
London 2012.01 - 2015.01
GCSEs -
Outreach Education Centre
LondonSkills
- EPOS and till operation
- Cash handling
- Order processing
- Order taking
- High-volume dining
- Counter service
- Sales and customer engagement
- Persuasive sales
- Product promotion
- Customer relationship management
- Product knowledge
- Food hygiene regulations
- Allergen awareness
- Sanitation standards
- Cleanliness maintenance
- Health and safety
- Fire safety awareness
- Multitasking proficiency
- Organisational skills
- Office software
- Typing speed: 93 words per minute
- Active listening
- Effective communication
- Relationship building
- Complaint resolution
- Attentive and proactive
- Team collaboration
- Team player
- Confident and bubbly
- Positivity and courtesy
- Collaborative skills
- Basic numeracy
- Upselling
- Basic food preparation
- Basic food preparation
- Health and safety
- Team player
Interests
Museums, culture and history, anthropology, art and creative projects, symbolism and the study of spiritual traditions across different cultures, community events, acoustic guitaring, home education and learning, wellbeing practices including yoga and mindfulness, nature and human biology.
Languages
English
Native
References
References available upon request.
Timeline
Café Assistant (Volunteer)
LoveGift Vegan Café – Dragonfly Yoga Studios
2026.01 - Current
Manager’s Assistant
Gala Coral
2015.01 - 2018.01
Higher National Diploma (HND) - Hospitality Management
Mont Rose College
2012.01 - 2015.01
Customer Service Advisor
Day Lewis Pharmacy
2011.01
Office Assistant (Work Experience)
The Daily Telegraph
2010.01
GCSEs -
Outreach Education Centre