Sam Ritchie
Ferryside,Carmarthenshire
Summary
Passionate fish-keeper & aquatics hobbyist. Animal lover, owning 6 cats, a dog and multiple freshwater fish tanks and pond. Result-driven, infectious and an enthusiastic personality with an extensive knowledge of fresh water plants and fish. Hard-working and committed. Adept to working in a fast-pace environment due to my time at Maidenhead Aquatics. Helping customers and listening to their questions, solving their problems whilst catching fish and maintaining a turn over of customers in a very busy store. Maintaining high standards of customer relations, having received many positive customer feedbacks in my career so far.
Overview
2025
2025
years of professional experience
Work history
Volunteer Helper
Teckels Animal Sanctuary
Gloucester, Gloucestershire
- Assisted in raising puppies & kittens to adoption standards
- Trained and walked dogs with behavioural issues
- Maintained kennel cleanliness
Sales Assistant
Maidenhead Aquatics
Yarnton, Oxfordshire
09.2019 - 03.2022
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Promoted special offers and loyalty programme with upselling skills.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.
- Showcased product features and benefits to drive sales.
- Mentored new employees on customer care and EPOS operation.
- Liaised with customers to determine needs and provide recommendations.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Employed effective sales and upselling techniques to increase average sale amount.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Communicated effectively to determine customer needs, provide recommendations and upsell services.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Promoted sales and special offers for discounts and merchandise options.
- Received, processed and organised deliveries within tight deadlines.
- Encouraged add-on purchases by practising rewarding upselling and cross-selling techniques.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Upsold additional products and targeted customer needs using consultative sales techniques.
Assistant Manager
GAME
Carmarthen, Carmarthenshire
11.2022 - 04.2024
- Supervised and delegated tasks to employees to meet key productivity targets.
- Drove sales and controlled costs to support revenue and profitability targets.
- Scheduled weekly projects, anticipating timelines for milestones and completion dates.
- Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Helped senior management plan and carry out daily operations and meet key objectives.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Protected and enhanced company reputation, promoting mission and values in all professional interactions.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
Sales Assistant
GAME
Carmarthen, Carmarthenshire
04.2024 - Current
- Delivered exceptional after-sales service, encouraging repeat business.
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Offered personalised shopping advice to enhance customer experiences.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
Sales Assistant
Ecigarettedirect
Carmarthen, Carmarthenshire
06.2024 - Current
- Ensured stock replenishment in a timely manner to maintain product availability.
- Demonstrated products effectively leading to increased sales conversions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
- Collaborated effectively with team members to meet sales targets.
- Explained establishment policies to customers and offered advice on selections.
- Designed visually pleasing in-store and window displays to increase footfall.
- Identified discrepancies in stocks through regular inventory management.
- Requested and checked customer IDs at checkout for age-restricted products.
- Demonstrated product usage and features to customers.
- Built rapport with new and existing customers to boost client retention.
- Inspected products for damages and expiry dates before processing refunds.
- Promoted customer loyalty scheme at checkout.
- Managed customer lines for minimum wait times and high satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Helped customers obtain specialised help for refunds and exchanges.
- Informed customers regarding promos and warranty services to increase sales.
- Maintained accurate records to track cash handling activities.
- Processed returned or exchanged items and provided refunds to customers.
- Built lasting relationships with clients through customer service interactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs - Maths
Tewkesbury School
GCSEs - English
Tewkesbury School
Tewkesbury, GLSGCSEs - Physics
Tewkesbury School
Tewkesbury, GLSGCSEs - Chemistry
Tewkesbury School
Tewkesbury, GLSGCSEs - Biology
Tewkesbury School
Tewkesbury, GLSGCSEs - IT
Tewkesbury School
Tewkesbury, GLSGCSEs - Business Studies
Tewkesbury School
Tewkesbury, GLSSkills
- Customer relations
- Stock management
- Confident communicator
- Customer service
- Stock counting
- Store opening and closing duties
- Cross-Selling techniques
- Product knowledge
- Cash handling
- Returns processing
- Complaint resolution
- Active listening
- Conflict resolution
- Relationship building
- Resilience under pressure
- Patience with customers
- Positive attitude
- Customer Service
- Opening and closing procedures
- Complaint management
- Stocking shelves
- Refund processing
- Payment processing
- Sales techniques
- Returns
- Cash management
- Promotions
- Knowledge of ePOS till system
- Friendly
- Enthusiastic
- Punctual
- Driven
- Team Player
- Hardworking
- Reliable
Custom
other,other,other,other,other,other,other
Timeline
Sales Assistant
Ecigarettedirect
06.2024 - Current
Sales Assistant
GAME
04.2024 - Current
Assistant Manager
GAME
11.2022 - 04.2024
Sales Assistant
Maidenhead Aquatics
09.2019 - 03.2022
Volunteer Helper
Teckels Animal Sanctuary
GCSEs - Maths
Tewkesbury School
GCSEs - English
Tewkesbury School
GCSEs - Physics
Tewkesbury School
GCSEs - Chemistry
Tewkesbury School
GCSEs - Biology
Tewkesbury School
GCSEs - IT
Tewkesbury School
GCSEs - Business Studies
Tewkesbury School
Similar Profiles
Leigh Anne CashelLeigh Anne Cashel
Animal Caretaker at Rainbow Friends Animal SanctuaryAnimal Caretaker at Rainbow Friends Animal Sanctuary
Brianna CoronaBrianna Corona
Executive Director at P'nuts Freedom Farm Animal Sanctuary Inc.Executive Director at P'nuts Freedom Farm Animal Sanctuary Inc.
Christina JohnChristina John
Animal Care Director at Arthurs Acres Animal SanctuaryAnimal Care Director at Arthurs Acres Animal Sanctuary
Carolyn Jayne JonesCarolyn Jayne Jones
Probation officer at All Wales Probation TrustProbation officer at All Wales Probation Trust
Viswa Priya SampathViswa Priya Sampath
Dental therapist at Todays Dental GroupDental therapist at Todays Dental Group