Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Work availability
Quote
Timeline
References
References
Generic

Shiva Hashemian

Sales Assistant
London,Middlesex

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

23
23
years of post-secondary education

Work history

Sales assistant

Euro Hotel Harrow
Harrow
06.2024 - Current
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Tagged products quickly and accurately with price tags and stickers.
  • Built lasting relationships with clients through customer service interactions.
  • Organised displays to promote inventory and encourage customer purchases.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out active selling from initial customer greeting.
  • Boosted product sales by offering selection guidance to customers.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Received and processed product returns.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Accepted card, cash and cheque payments in POS register system.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Prepared invoices for customers with large orders or special sales types.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Explained establishment policies to customers and offered advice on selections.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Identified discrepancies in stocks through regular inventory management.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.

Education

Bachelor of Science - Health Engineering

Azad University
05.1991 - 11.2013

Skills

  • Cash handling
  • Customer Service
  • Customer relations
  • Confident communicator
  • Merchandising
  • Stock counting
  • Refund and exchange processing
  • Trend forecasting
  • Returns
  • Conflict Resolution
  • Business development
  • Payment Processing
  • Product knowledge
  • Upselling expertise
  • Product demonstrations
  • Opening and closing procedures
  • Cash management
  • POS Systems
  • Visual merchandising
  • Stock management
  • Merchandise control
  • Just In Time stock control
  • Promotions
  • Dispute management
  • Point of sale system operation
  • Customer retention tactics
  • Customer assistance
  • Enthusiastic communicator
  • EPOS knowledge
  • Till and cash handling

Affiliations

  • Painting, Swimming, Cooking

Languages

English
Elementary
Persian
Native

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Sales assistant

Euro Hotel Harrow
06.2024 - Current

Bachelor of Science - Health Engineering

Azad University
05.1991 - 11.2013

References

References available upon request.

References

References available upon request.

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Shiva HashemianSales Assistant