Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Jessica Ellis

Birmingham,West Midlands

Summary

Organised, independent worker with strong time management skills. Detail-orientated and when I put my mind to something, am able to learn new tasks quickly and effectively. Top priority is holding myself to the highest standard by offering top tier customer service with a welcoming demeanour. Positive interactions with the public that can bring skills into the work environment. Patient with a high tolerance, aslo great with adapting to new things and meeting new people.

Overview

1
1
year of professional experience
1
1
Certification

Work history

Front of house team member

The Potting Shed
Bromsgrove, West Midlands
12.2022 - 07.2023
  • Cooperated closely with other team members to meet and exceed guest expectations by maintaining high standards of customer service during peak times.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Contributed to organising private events and ensuring their event was up to the highest standard.

Volunteer care worker

Field House Residentail Care Home
Stourbridge, West Midlands
05.2023 - 05.2023
  • Completed a week of non-paid work experience as a care worker for my Psychology a-level mainly working on entertaining and interacting with the residents at Field House.
  • Adapted to each resident as they each had different abilities.
  • Demonstrated enthusiasm, initiative and communication between myself and the residents whilst upholding a professional manner but still being able to connect with the residents and having a welcoming demeanour.
  • Took part in a training day where we were shown how and why individuals with different cognitive functions may react the way they do.

Education

Bachelor of Science - Psychology

University of Birmingham
Birmingham
09.2024 -

A-Levels - Criminology - A*, Psychology - B, Sociology - B

Waseley Hills Sixth Form
Birmingham
09.2022 - 07.2024

GCSEs -

Waseley Hills High School
Birmingham
09.2017 - 07.2022

Skills

  • Welcoming demeanour
  • Patience and tolerance
  • Professionalism and etiquette
  • Social and reliable
  • Great at meeting new people and offering my support

Affiliations

  • My favourite hobby used to be dance as I was a member of a dance team for 7 years where I experienced meeting new people and learned to adapt to new environments.
  • Recently for the past two years by hobby has been doing nails where I offer select services and have recently gained my certificates. I engage with new clients regularly and attend to their individual needs.

Certification

I have completed multiple certificates within the beauty industry including, gel builder in a bottle, acrylic, manicure, gel polish and e-file, awarded by Elizabeth Sands Beauty School. This demonstrates I can adapt and learn new things easily when I put my mind to it and I uphold myself to the highest standards.

I also completed a virtual psychology work experience where I went through different types of psychology and completed quizzes and worked my way through scenarios given which demonstrates how I can take what I have learnt and adapt it to different situations. The certificate was awarded by Springpod.


References

References available upon request.

Timeline

Bachelor of Science - Psychology

University of Birmingham
09.2024 -

Volunteer care worker

Field House Residentail Care Home
05.2023 - 05.2023

Front of house team member

The Potting Shed
12.2022 - 07.2023

A-Levels - Criminology - A*, Psychology - B, Sociology - B

Waseley Hills Sixth Form
09.2022 - 07.2024

GCSEs -

Waseley Hills High School
09.2017 - 07.2022
Jessica Ellis