Summary
Overview
Work History
Education
Skills
Affiliations
Custom
Timeline
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Jessica Day

Norwich and Hatfield/Herfordshire

Summary

Friendly and adaptable individual with strong communication and customer service skills, always striving to create welcoming atmosphere. Proficient in handling transactions and resolving customer queries. Committed to enhancing guest experiences and contributing positively in role.

Studying Paramedic Science at university comes with a bunch of useful skills, such as effective communication with members of the public and being trained in first aid.


Overview

5
5
years of professional experience

Work History

Front of house waiter

Bigod's Kitchen
Bungay, Suffolk
05.2023 - Current
  • Provided recommendations to customers, enhancing their dining experience.
  • Checked tables regularly for customer satisfaction throughout meals.
  • Managed reservations for optimal seating arrangement.
  • Communicated dietary requirements to kitchen staff, avoiding potential allergic reactions.
  • Ensured customer satisfaction by delivering excellent service.

Student Paramedic

London Ambulance Service NHS Trust
London
01.2024 - 02.2024
  • I am currently a student at the University of Hertfordshire studying Paramedic Science.
  • Participated in a work placement program within central London (eg. Camden) during the last twelve months, i.e., from January to February and then again from July to August.
  • I have learnt many life skills within the past year for example, patience in highly stressful and difficult environments. I have improved my communication skills and I work within a team which has improved my team working skills.

Front of house team member

The Mermaid Fish Bar
Bungay, Suffolk
05.2020 - 09.2023
  • Enhanced guest experience with a friendly and helpful attitude.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Cooperated closely with other team members to meet and exceed guests' expectations.

Development Assistant

Iceni
06.2021 - 08.2021
  • Engaged in teaching life skills and real-world navigation to adults with learning disabilities at a center.
  • Demonstrated support by aiding individuals in various tasks including personal hygiene, eating and drinking, dressing as well as empowering them to develop self-care abilities.
  • Designed and executed engaging activities aimed at teaching individuals how to manage their finances effectively, cook safely, and accomplish day-to-day responsibilities with minimal support.

Education

T-Level - Heath and Social

East Norfolk Sixth Form College
Great Yarmouth, NFK
2021 - 2023

Skills

  • Decision-Making under pressure
  • Peer support
  • Report writing
  • Conflict resolution
  • Medical terminology understanding
  • High stress tolerance
  • Confidentiality adherence
  • Hazardous materials handling
  • Cardiac monitoring
  • Professional discretion
  • Situational awareness
  • Emotional resilience
  • Compassionate communication
  • Effective listening

Affiliations

  • Swimming
  • Baking
  • Walking my dog

Custom

  • I was a competitive swimmer for around 8 years. I used to train multiple times a week and some days even twice a day. I woke up early multiple times a week and then go straight to school after.
  • I have a certified therapy dog who is kind and gentle to both the young and elderly.

Timeline

Student Paramedic

London Ambulance Service NHS Trust
01.2024 - 02.2024

Front of house waiter

Bigod's Kitchen
05.2023 - Current

Development Assistant

Iceni
06.2021 - 08.2021

Front of house team member

The Mermaid Fish Bar
05.2020 - 09.2023

T-Level - Heath and Social

East Norfolk Sixth Form College
2021 - 2023

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Jessica Day