Jessica Barnes
Chesterfield,Derbyshire
Summary
I have had many years experience in the hospitality sector, working at the football club in events and match-day hospitality, alongside also previously working in a restaurant.
My experience in my job roles has lead me to have great communication skills with customers, and staff members, working with people everyday.
I am a highly motivated person who is always looking to improve within all areas of life.
I speak with customers/clients daily over the phone, emails and in person, ensuring all communication has been clear so events and customer experiences are always to a high standard.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Events coordinator and manager
Chesterfield Football Club
Chesterfield, Derbyshire
09.2021 - Current
- Handled attendees' queries promptly and professionally to ensure a great guest experience.
- Coordinated event staff workflow and delegated tasks to maintain a high standard across all events.
- Ensure all staff are aware of the event details and schedule so anybody can help with any guest enquiries.
- Being the main point of contact for the customer before the event with the planning, also working the function, or passing on all information to the manager on duty.
- I have also assisted within other areas of the club such as the ticket office, the concourse bars and the club shop.
Retail assistant
Nisa
Chesterfield, Derbyshire
11.2020 - 10.2021
- Maintained clean shop floor, promoting a welcoming environment.
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Waitress
Galleon Steakhouse
Chesterfield, Derbyshire
11.2019 - 03.2020
- Maintained clean and organised dining area for customer comfort.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
A-Levels -
Tupton Hall Sixth Form
Chesterfield, Derbyshire 09.2020 - 07.2022
Skills
- Personal Licence holder
- First aid trained
- Level 2 Food Hygiene certificate
- Completed EVAC training
SKILLS
- Great at remaining calm in stressful situations.
- Great team player with good delegation skills.
- Great communication.
Timeline
Events coordinator and manager
Chesterfield Football Club
09.2021 - Current
Retail assistant
Nisa
11.2020 - 10.2021
A-Levels -
Tupton Hall Sixth Form
09.2020 - 07.2022
Waitress
Galleon Steakhouse
11.2019 - 03.2020
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