Magdalena Smyk
London
Summary
Innovative professional with knack for strategic planning and team leadership, coupled with strong communication and problem-solving skills. Demonstrated ability to drive operational efficiency and foster collaborative environments. Committed to delivering impactful results and enhancing organisational performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Deputy General Manager
The Dove Hammersmith (Fuller´s)
London
2023.01 - 2024.10
- Managed the operations of the venue and provided strategic support to the GM
- Forecasted the sales and planned rota according with plan of growth.
- Managed the stock process by weekly stock takings, placing orders, planning special offers and reduction of costs by choosing the most suitable suppliers.
- Ensured the full adherence to Hygiene and Safety (First Aider Certification holder; appointed person); monthly H&S checks.
- Coordinated the private events.
- Coached and developed new talent by monitoring individual performance, conducting appraisals and providing meaningful feedback.
Assistant Manager in Training
Pizza Pilgrims Queensway
London
2022.05 - 2023.01
- Managed weekly inventory counts and daily food and beverage orders; issued transfer requests and managed all the bookkeeping linked with day-to-day financial responsibilities.
- Supported the Senior Management team in training and development of the FOH staff; leaded and coached the team to meet weekly forecasts.
- Handled customer complaints in a professional and friendly manner
- Managed and organised staff rota to ensure sufficient coverage during peak times.
- Maintained safety protocols, ensured secure working environment for staff.
Team Leader
Kolamba Carnaby
London
2021.08 - 2022.05
- Ensured that the standards and values of the company are met.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Offered guidance and support to the team as well as maintained a professional but friendly demeanour.
- Followed opening, closing and shift changeover procedures for seamless operations.
Senior Waitress
All Star Lanes White City
London
2020.07 - 2021.07
- Effectively promoted selected menu items to reduce waste and increase profits.
- Took part in the organization of the events and addressed fields of improvement for future service.
- Enhanced customer satisfaction by providing excellent service at all times.
- Increased positive reviews with prompt and professional service.
- Maintained clean dining area to promote a positive eating environment for customers.
Team Trainer
Le Pain Quotidien Notting Hill
London
2017.07 - 2020.06
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified potential risks and mitigated them through proactive measures.
Education
Bachelor of Arts - Translation (Spanish)
University of Westminster
London 2019.09 - 2021.06
Certificate of Higher Education -
IX Liceum Ogólnokształcące
Lublin, Poland 2014.09 - 2017.06
Skills
- Knowledge of regulatory compliance
- Customer relations
- Stock management
- Performance management
- Personal Licence holder
- Ethical conduct
Timeline
Deputy General Manager
The Dove Hammersmith (Fuller´s)
2023.01 - 2024.10
Assistant Manager in Training
Pizza Pilgrims Queensway
2022.05 - 2023.01
Team Leader
Kolamba Carnaby
2021.08 - 2022.05
Senior Waitress
All Star Lanes White City
2020.07 - 2021.07
Bachelor of Arts - Translation (Spanish)
University of Westminster
2019.09 - 2021.06
Team Trainer
Le Pain Quotidien Notting Hill
2017.07 - 2020.06
Certificate of Higher Education -
IX Liceum Ogólnokształcące
2014.09 - 2017.06