Jennifer Dew
Basildon,Essex
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress. Motivated individual, dedicated student seeking a position ready for practical experience. Enthusiastic and passionate about helping others. Prepared to learn and support a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Customer retail assistant
Cineworld
Basildon, Essex
2012.06 - 2017.07
- Updated product labelling and pricing to reflect discounts and offers.
- Built lasting relationships with clients through customer service interactions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Followed company procedures and guidelines for smooth retail operations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Processed returned or exchanged items and provided refunds to customers.
Bar staff member
Skybar
Basildon, Essex
2012.03 - 2012.06
- Handled and moved supplies between stores and bars for restocking and storage.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Cleared counters and disposed of waste and broken glass.
- Completed end-of-day cleanup to reset bar for next day.
- Inspected customer identification to verify age against legal standards.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Input orders into register, calculated bills and collected payments.
Education
Youth Mental Health First Aider - Mental Health
MHFA England
Basildon, Essex 2023.03 - 2023.04
NVQ Level 2 - Understanding Mental Wellbeing
Future Fit Training
Basildon, Essex 2023.01 - 2023.04
NVQ Level 2 - Counselling Skills (RQF)
New College Swindon
Swindon 2023.05 - 2023.12
Certificate of Higher Education - Psychology
University of Essex
Colchester 2023.06 -
Diploma of Higher Education - Life Coaching
Oxford Home Study
Oxford, Oxfordshire 2023.11 -
NVQ Level 4 - RSPH Nutrition
Future Fit
Basildon, Essex 2023.02 -
Skills
- Money handling
- Retail merchandising expertise
- Results driven
- Loss prevention
- Accurate money handling
- Outstanding customer service
- Outgoing and enthusiastic
- Self-motivated
- Energetic self-starter
- Confident communicator
- Superb time management
- Product promotions
- Customer service
- Leadership
- Communication skills
- Team building
- Time management
- Knowledge of Microsoft Word
- Knowledge of Photoshop
- Knowledge of Microsoft Excel
- Problem-solving
- Social media experience
Languages
English
Native
Certification
- Certified Young Mental Health First Aider
- TQUK Level 2 Certificate in Counselling Skills
- Coaching Foundation Certificate
- RSPH Level 2 Award in Understanding Mental Wellbeing
- Certificate of Achievement in Behaviour Changing
- Certificate of Achievement in Motivational Communication
- Certificate of Achievement in Living Longer Better
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads
Timeline
Diploma of Higher Education - Life Coaching
Oxford Home Study
2023.11 -
Certificate of Higher Education - Psychology
University of Essex
2023.06 -
NVQ Level 2 - Counselling Skills (RQF)
New College Swindon
2023.05 - 2023.12
Youth Mental Health First Aider - Mental Health
MHFA England
2023.03 - 2023.04
NVQ Level 4 - RSPH Nutrition
Future Fit
2023.02 -
NVQ Level 2 - Understanding Mental Wellbeing
Future Fit Training
2023.01 - 2023.04
Customer retail assistant
Cineworld
2012.06 - 2017.07
Bar staff member
Skybar
2012.03 - 2012.06