Beverley Mead
Bristol
Summary
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
27
27
years of professional experience
10
10
years of post-secondary education
Work History
Customer Retail Assistant
Joe's Bakery
Bristol
06.2008 - 10.2023
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Built lasting relationships with clients through customer service interactions.
Customer Service Assistant
Somerfield
Bristol
05.1996 - 06.2008
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Identified service issues and contributed ideas to improve quality-of-service levels.
Education
CSE - Double English Literature/Language
Whitfield Community School
Bristol 09.1971 - 07.1976
CSE - Mathematics
Whitfield Community School
Bristol 09.1971 - 07.1976
Skills
- Money handling
- Retail merchandising expertise
- Outgoing and enthusiastic
- Superb time management
- Confident communicator
- Customer service oriented
- Outstanding customer service
Timeline
Customer Retail Assistant
Joe's Bakery
06.2008 - 10.2023
Customer Service Assistant
Somerfield
05.1996 - 06.2008
CSE - Double English Literature/Language
Whitfield Community School
09.1971 - 07.1976
CSE - Mathematics
Whitfield Community School
09.1971 - 07.1976
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