Jennifer Waterhouse
Spennymoor,Durham
Summary
Dedicated individual seeking a flexible retail position. Ready for further experience and enthusiastic about helping others. Prepared to learn and support team. With a background in Retail and the Hospitality Industry and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Hospitality Assistant
Spennymoor Football Club
Spennymoor, Durham
04.2023 - Current
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Opened, poured and served alcoholic and non-alcoholic beverages.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Practiced healthy and safety measures to comply with regulations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Retail Assistant
Marks & Spencer
Bishop Auckland, Durham
11.2021 - 12.2021
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Processed product returns, ensuring items were clean and resaleable.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
A-Levels - Mathematics, Biology and Chemistry
Durham Sixth Form Centre
Durham 08.2021 - 06.2023
GCSEs -
Spennymoor Comprehensive School
SpennymoorSkills
- Efficient payment processing
- Outstanding customer service
- Efficient multitasker
- Confident communicator
- Customer service oriented
- Self-motivated
- Superb time management
- Team Player
- Excellent ICT skills
- Outgoing and enthusiastic
Languages
English
Native
Hobbies and Interests
In my spare time I am actively involved in fund raising and organising charity events for a Local Mental Health Foundation: If U Care Share.
I have participated in sponsored events and fund raising music events.
I enjoy music and attending concerts.
I
Timeline
Hospitality Assistant
Spennymoor Football Club
04.2023 - Current
Retail Assistant
Marks & Spencer
11.2021 - 12.2021
A-Levels - Mathematics, Biology and Chemistry
Durham Sixth Form Centre
08.2021 - 06.2023
GCSEs -
Spennymoor Comprehensive School
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