Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Sarah Brandon

Elham,Kent

Summary

Self-motivated individual with over 20 years experience in hospitality and retail, offering excellent skills in customer relations. Engaging waitress with the ability to articulate and connect with customers to ensure they receive the best possible experience. Excellent issue resolution and customer service skills.

Overview

24
24
years of professional experience

Work history

Waitress and Retail Assistant

Farthingloe Farm Cafe and Restaurant
Dover, Kent
07.2011 - Current


  • Execute food and drink orders accurately to improve customer satisfaction rates.
  • Serve meals and drinks with professionalism and skill, maintaining high presentation and standards in a busy 70 seat restaurant.
  • Provide friendly, courteous service, maximising positive customer satisfaction ratings.
  • Build rapport with new and existing customers to boost client retention.
  • Meet special dietary requests with careful preparation and presentation of dishes.
  • Provide recommendations on specials or seasonal offerings for increased sales revenue.
  • Demonstrate excellent multitasking abilities for timely delivery of orders.
  • Ensure smooth restaurant operation by effectively managing reservations system.
  • Maintain clean and organised staff work area and customer dining area
  • Collaborate with kitchen staff to ensure order accuracy.
  • Resolve guest complaints promptly and professionally, notifying restaurant manager of concerns.
  • Assist kitchen staff with food prep, dishwashing and plating food.
  • Handle cash and card transactions accurately, ensuring balanced till at end of shift.
  • Advance team efficiency by assisting in training new waiting staff members.

Proprietor and Sales Assistant

Wye Saddlery
Wye, Ashford, Kent
06.2005 - 06.2011


  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Coordinated daily operations for smoother functionality.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Demonstrated products effectively leading to increased sales conversions.
  • Dealt with client complaints swiftly, maintaining positive reputation.
  • Monitored cleanliness and structural integrity of premises and equipment.
  • Generated adverts for newspapers, mailings and digital marketing.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Accepted card, cash and cheque payments in POS register system.
  • Promoted customer loyalty scheme at checkout.
  • Designed visually pleasing in-store and window displays to increase footfall.

Immigration Officer

UK Immigration Service
Dover, Kent
01.2003 - 01.2005
  • Assessed immigration applications for validity and completeness.
  • Interviewed passengers to ascertain eligibility.
  • Maintained current knowledge of immigration statutes and legislation.
  • Ensured compliance with immigration laws by regularly liaising with other law enforcement agencies.
  • Detained persons for violations of immigration and customs laws.
  • Worked collaboratively with team members, fostering a positive work environment.
  • Demonstrated cultural sensitivity whilst interacting with diverse populations.
  • Managed an array of complex cases to successful conclusion.

Sales Assistant

Ingatestone Saddlery Centre
Magaretting, Essex
02.2002 - 11.2003


  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Demonstrated product usage and features to customers.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Tagged products quickly and accurately with price tags and stickers.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Followed company procedures and guidelines for smooth retail operations.
  • Trained new staff members, fostering a supportive working environment.

Education

Bachelor of Science - Equine Studies with Business Management

Writtle Agricultural College
Writtle, Chelmsford
08.2001

A-Levels - Biology C, Geography B, General Studies E

Queen Elizabeth Grammar School
Faversham
07.1998

GCSEs - 9 GCSEs achieved 5 As and 4Bs

Queen Elizabeth Grammar School
Faversham
06.1996

Skills

  • Food and beverage preparation
  • Order taking proficiency
  • Efficient payment processing
  • Outstanding customer service
  • Team player
  • Patience and composure
  • Excellent eye for detail
  • Dietary requirements understanding
  • Training new staff
  • Conflict resolution
  • Efficient under pressure
  • Organised and reliable

Additional Information

When not at work I enjoy spending time with my husband and two sons. From watching the boys' cricket matches and taking them training to family days out at National Trust properties and walking our dog. I also enjoy gardening if I can squeeze it in!

Timeline

Waitress and Retail Assistant

Farthingloe Farm Cafe and Restaurant
07.2011 - Current

Proprietor and Sales Assistant

Wye Saddlery
06.2005 - 06.2011

Immigration Officer

UK Immigration Service
01.2003 - 01.2005

Sales Assistant

Ingatestone Saddlery Centre
02.2002 - 11.2003

Bachelor of Science - Equine Studies with Business Management

Writtle Agricultural College

A-Levels - Biology C, Geography B, General Studies E

Queen Elizabeth Grammar School

GCSEs - 9 GCSEs achieved 5 As and 4Bs

Queen Elizabeth Grammar School

Similar Profiles

Create profile
Sarah Brandon