Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ercan Kayikci

Ercan Kayikci

Sidcup,Bexley

Summary

Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Overview

25
25
years of professional experience

Work history

Takeaway Assistant

WESTCOMBE HILL CATERING
Greenwich, England
09.2022 - Current
  • Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
  • Followed stringent hygiene measures to prevent cross-contamination and promote Infection Prevention and Control (IPC) standards.
  • Developed expertise in [Type] cuisine to easily manage detailed customer queries and provide informed menu recommendations.
  • Prepared and packaged [Type] food for delivery and collection.
  • Processed payments using POS system and kept till in balance even in peak periods.
  • Employed clear telephone manner to handle [Number] [Type] orders daily.
  • Opened and closed restaurant [Number] days a week.
  • Illustrated exceptional customer service with every customer interaction even in busy periods.
  • Maintained clean and organised front of house area to welcome customers.
  • Adhered to [Type] standards throughout food handling, storage, preparation, service and clean up.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.

Takeaway Assistant

ANTALYA KEBAP HOUSE
Sidcup, Bexley
06.2020 - 08.2022
  • Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
  • Followed stringent hygiene measures to prevent cross-contamination and promote Infection Prevention and Control (IPC) standards.
  • Developed expertise in [Type] cuisine to easily manage detailed customer queries and provide informed menu recommendations.
  • Prepared and packaged [Type] food for delivery and collection.
  • Processed payments using POS system and kept till in balance even in peak periods.
  • Employed clear telephone manner to handle [Number] [Type] orders daily.
  • Opened and closed restaurant [Number] days a week.
  • Illustrated exceptional customer service with every customer interaction even in busy periods.
  • Maintained clean and organised front of house area to welcome customers.
  • Adhered to [Type] standards throughout food handling, storage, preparation, service and clean up.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Practiced healthy and safety measures to comply with regulations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Managed timing standards in food deliveries to minimise delays.
  • Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Dry Cleaning Service Manager

ARTI DRY CLEAN
BURSA, TURKEY
06.2010 - 06.2019
  • Handled complaints and negative feedback to address concerns.
  • Organised dry cleaning business to boost turnaround times and revenue.
  • Wrote bid specifications and solicited bids from vendors for machinery and buildings.
  • Monitored equipment functionality and reported faults or breakages for timely repair.
  • Sorted articles by fabric types, colours and cleaning techniques.
  • Inventoried and sourced supplies to replenish out-of-stock items.
  • Removed, sorted and hung articles after cleaning operations.
  • Questioned and listened to clients and determined expectations, desires and requirements.
  • Supervised staff activities and maintained outstanding operating standards.
  • Adjusted work schedules and rotas to maintain shift coverage.
  • Pressed garments using industrial presses or hand irons and packed items for collection.
  • Received and marked items from customers with codes or names for identification.
  • Determined and communicated pricing and duration for cleaning items.
  • Kept equipment, cleaning supplies and garments tidy and presentable, maintaining positive brand image.
  • Performed thorough specialist cleans on different garments using extensive expertise.
  • Planned and enforced safety procedures to minimise accidents.
  • Managed financial accounts and controlled expenses, keeping operating costs low.
  • Searched for and noted defects before laundering items.
  • Handled distribution and collection of laundry for smooth-running customer experience.
  • Examined stains and discussed with customers to determine causes and solutions.

Marketing Manager

Yunus Kardesler food
BURSA, TURKEY
05.1998 - 05.2010
  • Analysed customer data and campaign performance to drive improvements.
  • Oversaw multi-channel lead generation campaigns with HubSpot.
  • Realised greater team efficiency and effectiveness to continue significant year-on-year revenue growth.
  • Delivered sales pitches and presentations to high-profile clients.
  • Developed cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns.
  • Motivated [Number]+ staff to exceed growth and revenue targets.
  • Managed £[Number]+ marketing budgets.
  • Forged strategic partnerships to broaden customer base.
  • Supervised all marketing and planning activities to achieve company goals.
  • Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
  • Conducted market research to better understand key customer segments.
  • Trained team in content development and project management.

Education

Diploma of Higher Education -

ARDAHAN YATILI ILKOGRETIM OKULU
TURKEY
06/1978 - 06/1990

Skills

  • Food Hygiene and Safety
  • Food handling
  • Order processing and preparation
  • Food storage
  • Delivery management
  • Highly responsible and reliable
  • Food and beverage specialist
  • Efficient payment processing
  • Guest rapport
  • Fine dining experience
  • Food and beverage knowledge
  • Cleaning requirements
  • Food safety understanding
  • Product inventory maintenance
  • Section management
  • Food ingredients expert
  • Food hygiene protocol
  • Upbeat, outgoing and positive
  • Effective sales techniques
  • Interpersonal skills

Languages

Turkish
Proficient (C2)
English
Intermediate (B1)

Timeline

Takeaway Assistant

WESTCOMBE HILL CATERING
09.2022 - Current

Takeaway Assistant

ANTALYA KEBAP HOUSE
06.2020 - 08.2022

Dry Cleaning Service Manager

ARTI DRY CLEAN
06.2010 - 06.2019

Marketing Manager

Yunus Kardesler food
05.1998 - 05.2010

Diploma of Higher Education -

ARDAHAN YATILI ILKOGRETIM OKULU
06/1978 - 06/1990

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Ercan Kayikci