Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Jenna Statham

Jenna Statham

Jesmond,Newcastle Upon Tyne

Summary

Highly skilled professional with a strong focus on time management and organisational skills. Demonstrates excellence in customer service and team collaboration, consistently achieving goals with a goal-oriented mindset. Committed to leveraging these competencies to drive success in future career endeavours.

Overview

6
6
years of professional experience

Work history

Events steward

Showsec
Newcastle upon Tyne
05.2025 - Current
  • Managed ticket sales and distribution for efficient entry procedures.
  • Coordinated with other staff members to deliver seamless events.
  • Maintained cleanliness throughout the venue with regular checks and cleanups.
  • Ensured guest comfort by providing information about facilities available at the venue.
  • Directed attendees to their seats, enhancing overall experience.
  • Ensured safety at events by managing crowd control effectively.
  • Checked tickets at entrance points, preventing unauthorised access.
  • Promoted positive guest relations through polite and professional interaction.
  • Monitored visitor behaviour, maintaining a pleasant atmosphere at all times.

Checkout Operator

Asda
Benton, Newcastle upon Tyne
10.2022 - Current
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
  • Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
  • Addressed queries, provided valuable information and resolved issues with an emphasis on communication
  • Worked closely with front-of-house staff to facilitate positive customer experiences.
  • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.

Teaching assistant

GSL
Newcastle upon Tyne
03.2022 - 04.2025
  • Collaborated with teaching staff in organising school events, fostering community spirit.
  • Facilitated active learning environments with engaging teaching aids and resources.
  • Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
  • Participated in parent-teacher meetings to discuss student progress and potential improvements.

Sales Assistant

Zara
Watford, Hertfordshire
06.2020 - 08.2021
  • Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
  • Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
  • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Received, processed and organised deliveries within tight deadlines.

School Catering Assistant

Caterlink
Bushey, Hertfordshire
09.2019 - 05.2021
  • Completed daily cleaning and restocking checklists to support kitchen operations.
  • Disinfected food preparation areas for improved kitchen hygiene.
  • Observed customer requests concerning allergens and dietary requirements.
  • Upheld health and safety standards to protect staff and customers.
  • Disposed of kitchen waste and recycling appropriately.
  • Assisted chefs by preparing simple sandwiches and drinks.
  • Accurately took and input customer orders using POS systems

Charity Shop Volunteer

National Animal Welfare Trust
Watford, Hertfordshire
06.2019 - 09.2019
  • Assessed second-hand goods upon delivery, ensuring products looked, worked and maintained in good working order.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Assisted with shop inventory management and completed routine stock taking.
  • Kept store presentable and clean by conducting regular visual merchandising tasks.
  • Promoted public understanding of organisation's work and importance of raising funds through charity shop.

Education

Master of Science and Laws - International Security; Crime, Conflict and Justice

Newcastle University
Newcastle upon Tyne
09.2025 -

Bachelor of Arts - Sociology

Newcastle University
09.2021 - 06.2025

A-Levels -

Bushey Meads School
Bushey, HRT

GCSEs -

Watford Grammar School for Girls

Skills

  • Time management
  • Organizational skills
  • Team collaboration
  • Customer service excellence
  • Goal-oriented mindset

References

References available upon request.

Timeline

Master of Science and Laws - International Security; Crime, Conflict and Justice

Newcastle University
09.2025 -

Events steward

Showsec
05.2025 - Current

Checkout Operator

Asda
10.2022 - Current

Teaching assistant

GSL
03.2022 - 04.2025

Bachelor of Arts - Sociology

Newcastle University
09.2021 - 06.2025

Sales Assistant

Zara
06.2020 - 08.2021

School Catering Assistant

Caterlink
09.2019 - 05.2021

Charity Shop Volunteer

National Animal Welfare Trust
06.2019 - 09.2019

A-Levels -

Bushey Meads School

GCSEs -

Watford Grammar School for Girls
Jenna Statham