Jenna Statham
Jesmond,Newcastle Upon Tyne
Summary
Highly skilled professional with a strong focus on time management and organisational skills. Demonstrates excellence in customer service and team collaboration, consistently achieving goals with a goal-oriented mindset. Committed to leveraging these competencies to drive success in future career endeavours.
Overview
6
6
years of professional experience
Work history
Events steward
Showsec
Newcastle upon Tyne
05.2025 - Current
- Managed ticket sales and distribution for efficient entry procedures.
- Coordinated with other staff members to deliver seamless events.
- Maintained cleanliness throughout the venue with regular checks and cleanups.
- Ensured guest comfort by providing information about facilities available at the venue.
- Directed attendees to their seats, enhancing overall experience.
- Ensured safety at events by managing crowd control effectively.
- Checked tickets at entrance points, preventing unauthorised access.
- Promoted positive guest relations through polite and professional interaction.
- Monitored visitor behaviour, maintaining a pleasant atmosphere at all times.
Checkout Operator
Asda
Benton, Newcastle upon Tyne
10.2022 - Current
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
- Addressed queries, provided valuable information and resolved issues with an emphasis on communication
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
Teaching assistant
GSL
Newcastle upon Tyne
03.2022 - 04.2025
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Facilitated active learning environments with engaging teaching aids and resources.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
Sales Assistant
Zara
Watford, Hertfordshire
06.2020 - 08.2021
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Received, processed and organised deliveries within tight deadlines.
School Catering Assistant
Caterlink
Bushey, Hertfordshire
09.2019 - 05.2021
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Disinfected food preparation areas for improved kitchen hygiene.
- Observed customer requests concerning allergens and dietary requirements.
- Upheld health and safety standards to protect staff and customers.
- Disposed of kitchen waste and recycling appropriately.
- Assisted chefs by preparing simple sandwiches and drinks.
- Accurately took and input customer orders using POS systems
Charity Shop Volunteer
National Animal Welfare Trust
Watford, Hertfordshire
06.2019 - 09.2019
- Assessed second-hand goods upon delivery, ensuring products looked, worked and maintained in good working order.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Assisted with shop inventory management and completed routine stock taking.
- Kept store presentable and clean by conducting regular visual merchandising tasks.
- Promoted public understanding of organisation's work and importance of raising funds through charity shop.
Education
Master of Science and Laws - International Security; Crime, Conflict and Justice
Newcastle University
Newcastle upon Tyne 09.2025 -
Bachelor of Arts - Sociology
Newcastle University
09.2021 - 06.2025
A-Levels -
Bushey Meads School
Bushey, HRTGCSEs -
Watford Grammar School for Girls
Skills
- Time management
- Organizational skills
- Team collaboration
- Customer service excellence
- Goal-oriented mindset
References
References available upon request.
Timeline
Master of Science and Laws - International Security; Crime, Conflict and Justice
Newcastle University
09.2025 -
Events steward
Showsec
05.2025 - Current
Checkout Operator
Asda
10.2022 - Current
Teaching assistant
GSL
03.2022 - 04.2025
Bachelor of Arts - Sociology
Newcastle University
09.2021 - 06.2025
Sales Assistant
Zara
06.2020 - 08.2021
School Catering Assistant
Caterlink
09.2019 - 05.2021
Charity Shop Volunteer
National Animal Welfare Trust
06.2019 - 09.2019
A-Levels -
Bushey Meads School
GCSEs -
Watford Grammar School for Girls
Similar Profiles
Samatar AhmedSamatar Ahmed
SIA at ShowsecSIA at Showsec
James WakefieldJames Wakefield
Event Security Officer at ShowsecEvent Security Officer at Showsec
Muhammad Umair MustafaMuhammad Umair Mustafa
Crew member at SHOWSECCrew member at SHOWSEC
Millie ZottlMillie Zottl
Waitress/Bartender/Barista at The Haven Restaurant & BarWaitress/Bartender/Barista at The Haven Restaurant & Bar
Alice CullenAlice Cullen
Bar staff member at Xenia RecruitmentBar staff member at Xenia Recruitment