Lekpoa Yorkuri
Glasgow
Summary
Proven team leader and safety-conscious steward at G4S Secure Solutions, adept in guest relations and kitchen operations. Enhanced customer satisfaction and team efficiency through exceptional service and rigorous safety standards. Skilled in conflict resolution and teamwork, consistently improving workplace productivity and guest experience.
Professional service worker with strong background in hospitality, well-prepared for roles in fast-paced environments. Known for reliability and ability to adapt to changing demands while ensuring high standards of cleanliness and customer satisfaction. Adept in team collaboration, contributing to cohesive and effective work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Events Safety Steward
G4S Secure Solutions
06.2024 - Current
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Upheld strict adherence to health and safety standards, ensuring safe dining environment for both guests and staff.
Support/Kitchen Porter
Scotts Hospitality
07.2024 - 08.2024
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Maintained accurate records of cleaning activities, ensuring compliance with health department regulations at all times.
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Increased overall kitchen productivity through effective communication and collaboration with team members.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
Cleaning Assistant
SBFM
10.2023 - 08.2024
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
Skills
- Guest relations
- Relationship building
- Customer assistance
- Hospitality
- Guest service
- Kitchen operations
- Teamwork and collaboration
- Flexible schedule
- Time management
- Customer service
- Team leadership
- Safety awareness
- Conflict resolution
- Complaint handling
- Teamwork
Certification
1. ACT Awareness e-Learning & Operation Steward modules
2. ACT Security eLearning
Timeline
Support/Kitchen Porter
Scotts Hospitality
07.2024 - 08.2024
Events Safety Steward
G4S Secure Solutions
06.2024 - Current
Cleaning Assistant
SBFM
10.2023 - 08.2024
1. ACT Awareness e-Learning & Operation Steward modules
2. ACT Security eLearning
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