JENNA SHERRINGTON
Chilton
Summary
Professional with a focus on sales and lettings, complemented by expertise in company growth and customer services. Demonstrated ability in contract negotiation securing new landlords within the North East reflecting strong resourcefulness and commercial acumen. Experienced in CRM systems, prioritizing reporting and strategic insights to support business objectives. Dedicated to applying analytical skills for business growth and enhanced market positioning.
Overview
15
15
years of professional experience
2019
2019
years of post-secondary education
Work history
Sales and lettings
Karbon Homes
, North East
2025.08 - Current
- Secured vast amount of shared ownership sales across multiple developments - Managing the end to end process building strong working relationships with solicitors and customers to ensure targets are met
- Managing over 100 properties within the market rent and rent to buy portfolio ensuring that all key criteria and eligibility is satisfied while matching tenants to their preferred property
- Working alongside the maintenance and void team to ensure void times are kept to a minimum averaging a 10 day turnaround
- Ensuring all documentation is complete to standards up to date a for audit purposes
- Lead analysis - analysing lead data to focus on areas for improvement and alternative lead generation options
Sales and lettings manager
One Residential management
2020.09 - Current
- Sales – selling of landlord properties via our database of investors and marketing channels
- Sales progression - completing reservation forms and working closely alongside buyers and solicitors to ensure completion dates are met.
- Enquiry management – monitoring and analysing enquiry data, ensuring all enquiries are actioned and responded to inline with KPI's.
- Competitor analysis - research in the local markets to ensure we are achieving the desired rate
- Landlord management – built long-lasting relationships with landlords answering any queries on monthly statements, and general rental enquiries.
- Deposit management – submitting and managing claims at the end of tenancy with the Tenancy Deposit Scheme.
- Resident engagement - collating tenant feedback forms, and organising resident engagement campaigns within the apartment blocks.
- Arrears management – implementing arrears strategy and communicating with tenants to assess affordability, and offer support where needed.
- Managed customer relationships to achieve a high satisfaction rate.
CUSTOMER CARE MANAGER
All Saints Construction
2018.01 - 2020.09
- Providing weekly reports to senior management and site teams, highlighting any potential cost risks, and/or action points.
- Increased efficiency by conducting defect analysis to monitor and improve product quality.
- Managing third-party subcontractors.
- Organising site manager appointments.
- Built and maintained effective communication channels with internal and external customers to ensure all information and feedback are collected in real time.
- Managing customer expectations and complaints in line with the business's best interests.
- Pre-handover inspections.
- Home demonstrations.
- Hand over appointments.
- Providing training on the CRM system to new employees and sub-contractors.
SENIOR ADMINISTRATOR
High Street Group
2014.01 - 2018.01
- Procuring office supplies, and ensuring best performance.
- Diary management.
- Supply and stationery order.
- Taking and producing minutes for the company board meetings.
ADMINISTRATOR
Durhamgate Developments
2011.01 - 2014.01
- Weekly quality inspections
- Supply orders
- Answering calls and dealing with enquiries
- Updating customer database and delivering effective communication to customers.
Education
NVQ LEVEL 4 IN BUSINESS MANAGEMENT -
Area North
NVQ LEVEL 4 IN BUSINESS ADMINISTRATION - undefined
Bishop Auckland college
LEVEL 3 CERTIFICATE IN CUSTOMER SERVICES - undefined
Bishop Auckland college
Skills
- Sales and lettings expertise
- Resourcefulness
- Commercial awareness
- Adaptable
- Contract negotiation
- Market and competitor analysis
- Experience of varied CRM systems
- Reporting
- Problem-solving
Hobbies and interests
I enjoy socialising, spending time with family and physical activity.
Timeline
Sales and lettings
Karbon Homes
2025.08 - Current
Sales and lettings manager
One Residential management
2020.09 - Current
CUSTOMER CARE MANAGER
All Saints Construction
2018.01 - 2020.09
SENIOR ADMINISTRATOR
High Street Group
2014.01 - 2018.01
ADMINISTRATOR
Durhamgate Developments
2011.01 - 2014.01
NVQ LEVEL 4 IN BUSINESS ADMINISTRATION - undefined
Bishop Auckland college
LEVEL 3 CERTIFICATE IN CUSTOMER SERVICES - undefined
Bishop Auckland college
NVQ LEVEL 4 IN BUSINESS MANAGEMENT -
Area North