Inayah Ahmed
Southall,UK
Summary
Dedicated professional with expertise in sales and lettings administration, client relationship management, and property viewings coordination. Demonstrates strong skills in customer service and sales support, effectively managing property listings and enquiries. Known for exceptional organisation and time management abilities, coupled with professional communication and attention to detail. Proficient in negotiation awareness, teamwork, and initiative, ensuring tasks are prioritised efficiently. Career goal includes advancing within the property management sector while enhancing office administration proficiency.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Sales & Lettings Administrator
Colin Bibra Estate Agents
West Ealing
07.2025 - 01.2026
- Assisted with incoming property enquiries and matched applicants to appropriate properties.
- Coordinated property viewings with prospective tenants and buyers.
- Supported tenant referencing and documentation throughout lettings process.
- Communicated with landlords, tenants, and contractors to facilitate transactions.
- Maintained property listings and CRM databases accurately.
- Facilitated property viewings for potential tenants, resulting in increased occupancy rates.
- Handled tenant enquiries effectively, improving customer service.
- Managed sensitive information confidentially, instilling trust among clients.
Sales Associate
Fortnum & Mason
London
07.2023 - 09.2023
- - Delivered high-end customer service in a luxury retail environment
- - Engaged with customers to drive sales and meet targets
- Contributed to sales targets through active promotion of products.
- Participated in staff meetings contributing valuable insights for improvement.
- Advised customers on product selection based on their needs.
Temporary Team Member
Tesco
London
05.2023 - 06.2023
- - Supported store operations and provided customer assistance in a fast-paced environment
- Managed cash register transactions for accurate record keeping.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Remained flexible to cover shifts and work overtime as required.
Office Administrator
MYM Solicitors
Southall
06.2022 - 12.2022
- - Handled client enquiries and supported client onboarding processes
- - Managed legal documents and maintained organised case files
- - Provided professional front-of-house service, building client trust and relationships
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Maintained office supplies, reducing downtime due to lack of resources.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Education
BTEC - Applied Science
Greenford High School Sixth Form
Southall 01.2021 - 01.2023
Skills
- Sales & Lettings Administration
- Client Relationship Management
- Property Viewings Coordination
- Customer Service & Sales Support
- Property Listings & Enquiries
- Organisation & Time Management
- Professional Communication
- Attention to Detail
- Negotiation Awareness
- Teamwork & Initiative
- Prioritising tasks
- Property viewings facilitation
- Time management efficiency
- Basic maintenance understanding
- Office administration proficiency
Affiliations
- Horse riding
- Art and crafts
- Travelling
- Photography and editing
References
References available upon request.
Timeline
Sales & Lettings Administrator
Colin Bibra Estate Agents
07.2025 - 01.2026
Sales Associate
Fortnum & Mason
07.2023 - 09.2023
Temporary Team Member
Tesco
05.2023 - 06.2023
Office Administrator
MYM Solicitors
06.2022 - 12.2022
BTEC - Applied Science
Greenford High School Sixth Form
01.2021 - 01.2023