Georgia Thomas
Exeter,Devon
Summary
Professional with extensive experience in food and beverage management and front-of-house operations. Demonstrated success in food safety compliance, drink mixing, and menu upselling, resulting in improved service delivery. Skilled in complaint resolution and queue management, maintaining composure in high-pressure environments. Focused on enhancing customer satisfaction through effective communication and proactive problem-solving strategies.
Overview
4
4
years of professional experience
Work history
Hospitality team member
Bay 5 Coffehouse
Barry, Vale of Glamorgan
2024.06 - 2025.09
- Coordinated with bar staff to deliver drinks timely.
- Enhanced guest satisfaction with prompt and attentive service.
- Facilitated payments smoothly for quick customer checkout.
- Assisted colleagues during peak hours for smooth operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Performed till operations accurately, assuring correct monetary transactions.
- Enhanced cafe ambience with meticulous cleaning and organisation tasks.
- Managed stock inventory, minimising waste and maximising availability of products.
- Handled customer complaints professionally, ensuring satisfactory resolutions.
- Upheld strict food safety procedures during beverage preparation, guaranteeing customer well-being.
- Implemented cash handling procedures for accurate financial transactions.
- Contributed to increased sales through suggestive selling techniques at counters.
- Assisted in the training of new staff members to ensure excellent service delivery.
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Rotated perishable products regularly, avoiding wastage due to spoilage.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Supported other team members during peak hours for smooth operations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Maintained aclean and orderly front-of-house area and designed captivating window and sign displays.
- Opened and closed the shop to a high standard, ensuring everything was ready for the day ahead.
Front of House Team Member
Whitbread PLC
Barry, vale of glamorgan
2023.04 - 2024.01
- Greeting customers and ensuring that all received great service and had a pleasant experience at the restaurant.
- Cleaning and re-laying tables, checking menus, cutlery and condiments etc
- Cleaning and ensuring that all areas of the restaurant were sanitary and up to standard
- Taking orders and serving at the bar
- Answered external calls at front of house, managing matters including taking reservations, resolving complaints and delivering knowledge on menus.
- Showed customers to their seats upon arrival, providing menus while communicating specials for upselling purposes.
- Assisted in providing friendly, relaxing and professional environments by going the extra mile to assist customer needs.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported kitchen staff during busy restaurant periods by plating meals and preparing ingredients.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Shined and polished silverware, glasses and other cutlery items during quieter periods.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Hospitality Team Member
Zio's Gelateria
Barry, Vale of Glamorgan
2021.05 - 2023.05
- Maintained a high standard of customer service throughout busy periods
- Trained new staff in my second year of service.
- Completed shelf loading, unloading, dressing and visual merchandising tasks as instructed by team leaders.
- Keeping shelves tidy by removing empty packaging, cardboard and plastic.
- Assisted team members with heavy lifts and high-volume task loads to meet team goals.
- Took cash and card payments and worked on the till regularly
- Served customers ensuring all standards were made and made sure to check for allergies and intolerances and react accordingly to guarantee customer safety and satisfaction
- Made sure to maintain a positive attitude to customers and staff alike to nurture a positive work environment.
- Learnt how to make crepes, waffles, sundaes, and coffees to a high standard
- Cleaned all the restaurant and counter area throughout the shift to ensure high standards of cleanliness were maintained as well as toilets, stock rooms and the kitchen area.
Education
Degree - English and Film and Television studies
University of Exeter
Exeter 2023.09 -
A-Levels - Philosophy and Religion, Film Studies, English Literature, Welsh Baccalaureate at A level
Barry 6th Form
BarryGCSEs - Multiple fields of Study
St Richard Gwyn Catholic High School
Barry, Vale of Glamorgan 2016.09 - 2021.07
Skills
- Food hygiene understanding
- Drink mixing
- Fire Safety
- Meal plating
- Active listening
- Glassware polishing
- Food running
- ID verification
- Order taking
- Silverware polishing
- Setting tables
- Cheque processing
- Customer experience
- Payment Processing
- Order processing
- Menu upselling
- Food safety and hygiene
- Complaint handling
- Queue management
- Table clearing
- Organising tasks to ensure all are completed in a timely manner
- Team working and collaboration skills
- A desire to learn and go the extra mile for customers and staff alike
- Positive demeanour
- Multitasking proficiency
- Stock management
- Hospitality and events experience
- Catering equipment knowledge
- Front of house expertise
- Accurate cash handling
- Food hygiene knowledge
- THINK-25 policy adherence
- Service-Oriented mindset
- Resilience in fast-paced environments
- Milk steaming proficiency
- Conflict Resolution
- Recycling management
- Cafe deep cleaning
- Allergy awareness
- Espresso machine operations
Education
other,other
References
References available upon request.
Timeline
Hospitality team member
Bay 5 Coffehouse
2024.06 - 2025.09
Degree - English and Film and Television studies
University of Exeter
2023.09 -
Front of House Team Member
Whitbread PLC
2023.04 - 2024.01
Hospitality Team Member
Zio's Gelateria
2021.05 - 2023.05
GCSEs - Multiple fields of Study
St Richard Gwyn Catholic High School
2016.09 - 2021.07
A-Levels - Philosophy and Religion, Film Studies, English Literature, Welsh Baccalaureate at A level
Barry 6th Form