JAZMINE RODRIGUEZ

An emergency handler for LeicesterCare lifeline. Serving vulnerable people in the community.

· Emergency response initiatives as a dedicated handler for LeicesterCare lifeline, acting as a vital link between the lifeline service and vulnerable individuals within the community.

· Responsibly manage incoming calls, utilizing quick thinking and decision-making skills to assess each situation and determine the most effective course of action for immediate response.

· Collaborated proactively with various social care teams to enhance the overall quality of care provided, ensuring a holistic and coordinated approach to supporting community members in need.

· Functioned as the primary point of contact for service users, demonstrating strong interpersonal skills and compassion. Collecting vital information to pass onto the emergency services.

· Played a pivotal role in improving the efficiency and effectiveness of emergency responses by maintaining open lines of communication with other social care teams, fostering a collaborative environment dedicated the overall well-being of the community.

Providing intricate healthcare assistance to multiple clients in a 2:1 setting, focusing in paediatric complex care in collaboration with nursing professionals..

· Expertise in both invasive and non-invasive ventilation, ensuring comprehensive respiratory support.

· Proficient in epilepsy management and intervention strategies, contributing to the well-being of individuals with specific medical needs.

· Demonstrated adeptness in non-verbal communication, fostering effective interaction and understanding with clients.

· Performed essential tasks related to personal care, as well as adeptly handling the safe movement and positioning of clients.

· Successfully managed night and day shifts spanning ten to twelve hours, showing dedication to continuous and comprehensive care.

· Competently administered and managed medications, ensuring strict adherence to prescribed protocols and schedules.

· Expertise in PEG care, proficiently administering feeds and medications through this specialized method to meet individualized healthcare needs.

A complex health care assistant for all round care for a young person who is 2:1.

• Taking my client swimming and going out to places.
• Delivering water, feed and prescribed medication through a mickey with extra experience in another package with peg care.
• Venting the client when deemed necessary
• Controlling and monitoring epilepsy seizures and using medication when needed.
• Using oxygen when necessary
• Using the suction machine when necessary.
• Carrying out all personal care.
• Regular day and night shifts, BIPAP trained for night shifts.

This job is community care so I go around to the clients houses and I carry out a care routine for the client. What I do depends on the needs of the client. Some clients only need house work whilst others need full care.

• During visits I will administer medications, help prepare foods and apply creams.
• I will wash my clients, dress my clients. Depending on the client will depend on the level of care I carry out.
• Keeping the clients house organised and clean is also essential.
• I will work lone on single calls and together with a colleague on double up calls.
• Using hoists and care equipment to get the client around the house.
• Experience with care packages that are mental health, dementia, MS and MN.

Outline- picking shopping items for customers, reporting to managers.

• Picking 240 items an hour.
• Picking the best produce.
• Looking after for customers who ask for help within the store and being as helpful as possible.
• Cleaning the home shopping pod at the end of the day.
• Helping to fix any shopping errors or system errors.

Outline- working on tills, collecting online orders and keeping the shop floor tidy.

· Going to check for stock in the stockrooms

· Reporting to managers

· Working tills and on the floor

· Organizing the floor to make it tidy again, eye catching to customers

· Helping to close

· Talking to customers and assisting them with what they need

· Supporting through covid lockdown, working click and collect and returns

· Replenishing stock and packing orders.

Outline – Reporting to the managers on the floor, providing table service breakfast, lunch and dinner and managing my section.

· Up selling and maximizing sales targets was key. I strive to hit £1200 on a busy night and £500-700 on a quieter night.

· Communicating between other floor staff and kitchen staff to ensure a smooth dinner service and customer fulfillment.

· Delivered advice where needed to customers on meal or drink choices.

· Achieved customer satisfaction after resolving complaints.

· Controlled open and closing when on shifts.

· Safely using the correct cleaning products to wipe down tables, around the restaurant and sweeping and mopping.