Deborah Dyer

Being the first point of contact for members of the public calling 999 and 101

Empathetic to callers, ensuring all of the correct information is taken and recorded correctly and accurately

Using excellent communication skills to understand what the member of the public is calling for

A good understanding of Police procedures and law definitions

Remaining calm in emergency situations, ensuring help is dispatched quickly and effectively in at times, high pressured situations

Able to handle a variety of calls and queries competently, identifying the callers needs and expectations

Follow strict confidentiality procedures and systems ensuring the correct information is entered

Co ordinate calls with other emergency services, speaking with the ambulance and fire service to work together effectively

Supporting callers through difficult situations, trauma, accidents and bereavements

Exceeding service targets on a daily basis

Keeping callers on the line until help arrives, providing reassurance and support

Quick and accurate typing speed to be able to accurately take notes while speaking to the caller

Maintaining good relationships with other staff members, officers and senior ranking officers

Operating switchboard, transferring calls to the comms room

Oversee and manage the Administration team within Student Services and Main Reception, Reprographics and the medical team

Working closely with the Operations team, Senior Leadership team and the Head Teacher on a daily basis

Administering the Transition process for the current Year 6 students in Primary School to Year 7

Providing administration support to the whole school

Using Google Drive, Word, Excel, SIMS, Weduc and iTrent daily

Support staff and students providing relevant assistance when needed. Navigating and dealing with some difficult situations and providing a safe place to talk when appropriate

Communicating with parents/carers on a daily basis

Maintaining best practice within the school adhering to rigid safeguarding guidelines

Maintaining confidential student information

Providing ongoing support to my team, organising staff training, conducting appraisals, termly meetings providing a happy and positive environment

Being the point of contact for all students

Working alongside the Pastoral team ensuring individual student needs are met

Contacting existing Insurance policy holders where they have missed a payment to see how we can help

Working with Financial Advisers, passing customer details on who need extra financial advice in line with GDPR

Manage calls effectively exceeding all targets set

Assessed Adverse and Self certification mortgage applications preparing files ready for the Underwriter

Due to the nature of the applications, a good eye for detail and ensuring all information is accurate and compliant

Liased with the Underwriting team up to offer stage, instructing solicitors, valuations and chasing outstanding information

Documented all information onto secure database securely

Escalating suspicions around fraudulant applications to the relevant department

Offered advice on product selection for enhanced levels of support and service

Handled cash and card payments with accuracy

Performed daily opening and closing functions and inventory management

Offered advice on products and services

Managed high volume customer queries through effective multi tasking

Adhering to strict policies and procedures

Ordering large amounts of cash for the branch and ATM

Working my way up to Deputy Manager, working within large teams dealing with customers daily

Ordering stock, merchandising, using and balancing tills