JAYVIRSINH VAGHELA
London
Summary
Dedicated and motivated to contribute to the organization, coordinated with team, managed tasks in fast-paced environment, demonstrated time management prowess under peer pressure, and worked on events and projects.
Overview
3
3
years of professional experience
Work History
Customer Advisor
B&Q
03.2024 - 11.2024
- Handling customer issues.
- Helping customers with their needs.
- Trained in four different departments - Flooring, Paints, Checkouts and Hardware.
- Guided customers through their purchasing journey across four departments, ensuring a seamless and satisfying experience by leveraging in-depth product knowledge and personalized recommendations.
HOTEL SERVICE ASSOCIATE
HOTEL RATNA PALACE
08.2021 - 08.2022
- Greeting guests upon arrival and make them feel welcome.
- Administering check-ins and check-outs.
- Processing guest payments.
- Streamlined guest interactions by effectively utilizing reservation management systems, enhancing overall guest satisfaction and operational efficiency.
- Spearheaded the implementation of a digital feedback system, elevating guest satisfaction scores and enabling timely service improvements.
- Orchestrated personalized guest experiences by collaborating with diverse hotel departments, leading to a significant uplift in guest satisfaction ratings.
- Revitalized guest loyalty programs by integrating personalized communication strategies, resulting in increased guest engagement and repeat bookings.
Education
Bachelor of Science - Business Management
University of Roehampton
London, United Kingdom06-2026
Bachelor of Science - Management
New Mexico State University
Las Cruces, NM05-2025
Skills
- Customer Service
- Communication Skills
- Leadership
- Planning & Organizing
Websites
Timeline
Customer Advisor
B&Q
03.2024 - 11.2024
HOTEL SERVICE ASSOCIATE
HOTEL RATNA PALACE
08.2021 - 08.2022
Bachelor of Science - Business Management
University of Roehampton
Bachelor of Science - Management
New Mexico State University
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