Jatin Pal
Leicester
Summary
Dedicated and friendly Member Experience Host with nearly 1.5 years of experience in providing exceptional customer service. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager to contribute excellent communication skills, problem-solving abilities, and a customer-centric approach to the team at Lidil.
Overview
5
5
years of professional experience
Work History
Member Experience Host
Everlast Gyms
07.2022 - Current
- Managed front desk operations, including greeting members, answering inquiries, and providing information on gym services, classes, and memberships.
- Processed membership registrations, payments, and maintained membership databases with a high level of accuracy.
- Collaborated with other staff members to ensure a clean, organized, and welcoming reception area.
- Collaborated with the team to execute promotional events, contributing to increased member engagement and satisfaction.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
System Engineer
Infosys Limited
08.2018 - 11.2020
- Developed web services and APIs using Hibernate and Spring 5 framework.
- Performed functional and system testing to ensure that all the business requirements are met.
- Worked with team lead to write the test cases for different functionalities of the software application.
- Troubleshot and resolved all arising technical issues related to systems.
Education
Master of Science - Advanced Computer Science
University of Leicester
Leicester07.2023
Bachelors of Engineering - Computer Science
Visveraya Technological University
Bengaluru07.2018
Skills
- Excellent customer service and interpersonal skills
- Proficient in handling inquiries and resolving member concerns
- Strong organizational abilities with attention to detail
- Proficiency in administrative tasks and database management
- Team player with a proactive and positive attitude
- Ceritified in Level 1 of Food Hygiene and Safety
Timeline
Member Experience Host
Everlast Gyms
07.2022 - Current
System Engineer
Infosys Limited
08.2018 - 11.2020
Master of Science - Advanced Computer Science
University of Leicester
Bachelors of Engineering - Computer Science
Visveraya Technological University
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