Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Bhushan Arora

Area Manager - Fast Food
Leicester

Summary

Dynamic Area Manager with a proven track record at SUBWAY® Restaurants, excelling in relationship building and operations management. Successfully transformed underperforming teams, enhancing customer satisfaction and driving sales growth. Adept at strategic planning and team development, consistently achieving company goals through effective leadership and innovative solutions.

Overview

18
18
years of professional experience

Work History

Area Manager

SUBWAY®Restaurants
07.2011 - 02.2016
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Transformed underperforming teams into productive, profitable teams.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

SUBWAY®Restaurants
10.2008 - 05.2011

Assisted with hiring, training and mentoring new staff members.

  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased sales from £12k a week to £15k

Assistant Store Manager

SSP
05.2006 - 09.2008
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Increased morning sales by 18%

Store Manager

McDonald's Restaurant
10.1997 - 04.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Awarded 2 sales award for the highest sale for the promotional period

Education

Bachelor of Arts - Hindi

Delhi University
Delhi
07-2008

Skills

Relationship building and management

Business development and planning

Team development

Operations management

Customer relationship management

Goals and performance

Territory management

Leadership skills

Additional Information

United Kingdom Citizen

Accomplishments

Achieve sales award in 2005 and 2006 at Mcdonald's

Awarded store manager of the year 2004 at McDonald's

Awarded store manager of the 2010 at Subway

Achieved highest prize in cookies selling competition in 2012

Recognition or the best Area manager in 2014

Timeline

Area Manager

SUBWAY®Restaurants
07.2011 - 02.2016

Store Manager

SUBWAY®Restaurants
10.2008 - 05.2011

Assistant Store Manager

SSP
05.2006 - 09.2008

Store Manager

McDonald's Restaurant
10.1997 - 04.2006

Bachelor of Arts - Hindi

Delhi University
Bhushan AroraArea Manager - Fast Food