Summary
Overview
Work History
Skills
Certification
Timeline
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Garth Williams

Northwich,United Kingdom

Summary

Results-driven Area Manager with a proven track record in boosting team performance and streamlining operations. Extensive multisite experience demonstrates self-motivation and the ability to drive results. Eager to apply diverse skills in a new industry, bringing valuable insights from multiple roles and experiences.

Energetic and highly skilled in communication, organization, and problem-solving. Strong analytical abilities applied to identifying solutions and driving continuous improvement. Adept at multitasking, leading group discussions, and managing projects efficiently.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area manager

Frasers Group - Everlast Gyms
Manchester, North West
07.2022 - Current
  • Oversee daily operations of multiple gym locations, ensuring consistent delivery of high-quality customer service and adherence to company standards.
  • Lead, motivate, and manage team of 150+ staff, providing coaching, mentoring, and performance feedback.
  • Implement and monitor health and safety protocols across all sites, ensuring compliance with regulations and industry standards. Achieve over 90% checklist completion.
  • Develop targeted strategies to boost membership retention, enhance member engagement, and improve gym performance across multi-sites. Achieve 6% year-over-year sales improvement.
  • Conduct regular site visits to assess operational efficiency, resolve issues, and support on-site management teams. Maintain over 85% on quarterly audits across locations.
  • Oversee staff recruitment, training, and development to ensure teams are equipped for optimal performance. Introduce weekly and monthly training sessions to enhance skills and professional growth.
  • Analyse and report on key performance indicators (KPIs), providing actionable insights and recommendations to drive business growth. Manage annual revenue exceeding £10 million, with consistent month-on-month growth.
  • Manage budgets, expenses and resource allocation for region, ensuring financial targets are met.
  • Address customer concerns and complaints in timely, professional manner to foster positive gym experience.
  • Collaborate with marketing teams to implement local campaigns and promotions, driving memberships and community engagement.

Operations Manager, Facilities and People Management

Athelis Health Club & Spa
Warrington, United Kingdom
07.2020 - 06.2022
  • Develop processes to improve department operations, including documentation to support procedures.
  • Train new employees and provide ongoing training for existing staff, including health and safety procedures, system operations, and facilities management.
  • Liaise digital content within facility, including website updates and digital advertisements within club.
  • Implement and continuously update health and safety procedures for entire facility, working towards OHSAS 18001 standards.
  • Manage maintenance for entire facility, steam rooms, sauna, pools, and gym facilities.
  • Ensure all equipment is maintained and repaired to strict Service Level Agreement with suppliers.
  • Provide monthly performance reports and analysed membership data to executive team.
  • Oversee recruitment and selection to fulfil roles within operations department.

General Manager

Puregym
Warrington, United Kingdom
03.2017 - 07.2020
  • Operational responsibility and Accountability for gym facility
  • Achieved highest membership, Regional Club of Quarter, 10% year-on-year growth.
  • Development of staff – during this time, 2 Assistant Managers were promoted to General Managers
  • Planning shift patterns and rotas
  • Ensuring Health and Safety procedures are in place and updated in line with company's expectation
  • Manage and oversee club activity linked to sales, marketing and promotional teams, having achieved monthly revenue targets 90% of year 2018, 2019 and 2020
  • Daily, weekly, monthly stock control and financial handling

Survey Analyst

GMC (General Medical Council)
Manchester, United Kingdom
12.2016 - 03.2017
  • Returned and relocated with family to United Kingdom in 2016. GMC was temporary position.

National Senior General Manager

Go Health Clubs
Johannesburg, Gauteng
01.2015 - 07.2016
  • General management of multi sites, supporting General Managers in recruitment of staff, sales strategies, facility management and financial planning
  • Scheduling and planning countrywide training for all staff
  • Achieved 100% Staff retention over first year
  • Staff Development and performance management throughout all levels of business. Promotion of 4 Club Managers and 2 Senior Wellness Consultants
  • Implement Health and Safety targets and standards across organization in compliance with regulations.
  • Ensuring all clubs are fully operational, including staffing, stock control, opening & closing times
  • Preparing annual and monthly budget reports and projections to Executive and Shareholders

Skills

  • Employee management
  • Business development
  • Product knowledge
  • P&L oversight
  • Health and Safety Compliance
  • Performance Management
  • Area sales reporting
  • Leadership excellence
  • Sales strategies
  • Budget administration
  • Operational auditing
  • Talent review
  • Customer relationship management
  • Sales techniques

Certification

ILM Level 3, Leadership & Management , 01/2017 to 12/2018 Institute of Leadership and Management- Distance Learning

Timeline

Area manager

Frasers Group - Everlast Gyms
07.2022 - Current

Operations Manager, Facilities and People Management

Athelis Health Club & Spa
07.2020 - 06.2022

General Manager

Puregym
03.2017 - 07.2020

Survey Analyst

GMC (General Medical Council)
12.2016 - 03.2017

National Senior General Manager

Go Health Clubs
01.2015 - 07.2016

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Garth Williams