Cliff Young
Bristol
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Fitness Manager
Everlast Gyms
Bristol
05.2023 - Current
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
- Answered queries and handled complaints to provide outstanding customer service.
- Implement, manage and oversee the club's Group Exercise timetable, making necessary changes to fit the demand of the customers/members.
- Managing a team of Personal Trainers, Freelance Gym Instructors. Dealing with their individual needs, overseeing the workload, progression and making sure they adhere to the company visions and policies.
- Provide excellent customer service, any escalations of complaints or queries that couldn't have been dealt with by the membership host team.
- Being a key holder, having responsibilities to open and close the club. Being in charge of the operational day to day running of the club.
Member Experience Host
Everlast Gyms
Bristol
04.2021 - 05.2023
- Updated health and safety spreadsheets with important office metrics and logged daily activities.
- Answered phone calls and inquiries, providing information and assistance to callers.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Provided excellent customer service to all existing and new members, dealing with any queries that they had in relation to the club.
- Ran my own gym floor HIIT based classes.
- Key Holder trained, had the responsibility to open and close the club and being the duty manager on specific shifts if required.
Police officer
Avon and Somerset Constabulary
Bristol
09.2018 - 01.2021
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Conducted [Number] official investigations by interviewing key personnel, gathering evidence and taking official statements.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Demonstrated crowd control, site patrolling and access management at large-scale community events.
- Maintained public and property safety through diligent surveillance.
- Facilitated neighbourhood watch programmes by working with community groups and volunteers.
- Produced comprehensive crime reports with meticulous attention to detail.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
Education
Diploma of Higher Education - Sports Coaching
University West of England
Bristol 09.2011 - 05.2014
A-Levels - Law, Sociology and Psychology
Filton College
Bristol 09.2006 - 05.2009
GCSEs - Maths, English, Double Science, PE, IT, French, History, Geography
Speedwell Technology College
Bristol 09.2001 - 07.2006
Skills
- Customer-focused
- Time management
- Leadership
- Problem-solving
- Team building
- First Aid qualified
- Designing exercise programmes
- Safety compliance
- Exercise equipment operation
- Motivational and persuasive
- Report writing
- De-escalation strategies
- Intelligence analysis
- Interview techniques
Timeline
Fitness Manager
Everlast Gyms
05.2023 - Current
Member Experience Host
Everlast Gyms
04.2021 - 05.2023
Police officer
Avon and Somerset Constabulary
09.2018 - 01.2021
Diploma of Higher Education - Sports Coaching
University West of England
09.2011 - 05.2014
A-Levels - Law, Sociology and Psychology
Filton College
09.2006 - 05.2009
GCSEs - Maths, English, Double Science, PE, IT, French, History, Geography
Speedwell Technology College
09.2001 - 07.2006
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