Jason Wong
Ashford,Kent
Summary
Multilingual professional with extensive experience in networking, product design, and hosting. Demonstrates effective coordination, payment processing, and attention to detail. Compassionate and dedicated, equipped with strong communication and problem-solving abilities. Skilled in building relationships and providing emotional support to individuals in need. Committed to making meaningful difference through caring related role.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Front of house team member (temporary work)
Le Lotus Maidstone
Maidstone, Kent
11.2024 - 01.2025
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Recommended beverages and services to guests, enhancing their experience.
- Coordinated seating arrangements for efficient management.
- Handled over 130 customers feedbacks daily diplomatically, maintaining company reputation.
- Streamlined operations by implementing efficient booking system.
- Coordinated appointments effectively to minimise downtime between clients.
- Managed daily financial transactions valued over £4,000, ensuring accuracy and transparency.
Outreach Ambassador
University of Kent
Canterbury, UK
01.2021 - 01.2023
- Led focus groups comprising 15 participants from diverse backgrounds, utilizing qualitative insights to develop strategies that
improved overall event satisfaction by 30%, ensuring more inclusive environment for future gatherings. - Addressing questions about life as LGBTQ+ and providing resources to help build confidence and access support networks
- Facilitated informational sessions that attracted over 300 attendees, adeptly answering questions and providing guidance on
university offerings; demonstrated patience and clarity, ensuring positive experience for all participants.
Waiter and Barista (Summer internship)
Carlyle & Co. Rosewood hotel
Hong Kong
06.2021 - 08.2021
- Delivered exceptional customer service to minimum of 130 customers daily under demanding conditions, such as sudden changes in customer orders or unexpected challenges like dropped plates
- Provided seamless support across bar, lounge, and brasserie areas to ensure smooth operations
- Maintained great level of professionalism and efficiency in memorizing menus and preparing various of drinks and coffee.
Invoicing Clerk
Hen Koi Interior Design
Hong Kong
01.2018 - 01.2021
- Faced challenges of keeping construction costs as efficient as possible while handling invoicing
- Utilized effective communication and translation skills to bridge language barriers between company and non-Chinese speaking clients
- Engaged in proactive communication and analysis, facilitating faster decision-making resulting a 20% reduction in decision-making time, enhancing overall business efficiency and responsiveness
- Reduced construction costs by 35%, saving significant resources for both company and clients.
Education
BEng(Hons)Electronic and Communication Engineering -
University of Kent
09.2020 - 06.2023
A-Levels, Mathematics, Design&Technology, Physics -
Taunton School
09.2018 - 07.2020
GCSEs -
Worksop College
09.2015 - 07.2018
Skills
- Multilingual
- Networking
- Product Design
- Host and Hostess experience
- Effective co-ordination
- Payment Processing
- Attention to Detail
- Adaptability
- Analytical thinking
- Program coding (C,Python, Java script)
- CAD/CAM
- Eagle
- Tina
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Chinese (Hokkien)
Intermediate
Spanish
Elementary
Timeline
Front of house team member (temporary work)
Le Lotus Maidstone
11.2024 - 01.2025
Waiter and Barista (Summer internship)
Carlyle & Co. Rosewood hotel
06.2021 - 08.2021
Outreach Ambassador
University of Kent
01.2021 - 01.2023
BEng(Hons)Electronic and Communication Engineering -
University of Kent
09.2020 - 06.2023
A-Levels, Mathematics, Design&Technology, Physics -
Taunton School
09.2018 - 07.2020
Invoicing Clerk
Hen Koi Interior Design
01.2018 - 01.2021
GCSEs -
Worksop College
09.2015 - 07.2018
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