Jason Abbotts
Stoke-on-Trent
Summary
Leader with 26 years of experience in operational management, network engineering, and commercial management at BT Group and Openreach. Knowledge in regulatory compliance and stakeholder engagement, successfully implementing a £1.2 billion OSA2 contract with multiple Civils partners. Strong background in telecommunications infrastructure, including FTTP and copper/fibre networks, with proven skills in project management and process improvement. Committed to enhancing operational efficiency through leadership supervision and data analytics while ensuring health and safety compliance.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Commercial Trading Manager -Engineering Operations
Openreach
Stoke-on-Trent, West Midlands
03.2022 - Current
- Controlled and administered partner contract 1300+ rate card alterations throughout Openreach.
- Manage contractual adjustments with partners to enhance value for money and reinforce business objectives.
- Regulates and oversees appropriate activities to ensure formal governance.
- Developed team to strengthen technical capabilities and implement subject matter experts across all Openreach Partners rate cards, synthetics and engineering services.
- Supported training and development of team members, enhancing overall team efficiency
- Collaborate with Commercial Audit team to recover costs identified through non-compliance investigations.
- Utilise data analysis and insights to proactively uncover high-value commercial audit opportunities.
- Engaged with peers to analyse issues and apply solutions to address challenges.
Commercial Trading Team Desk
Openreach
Stoke-on-Trent, West Midlands
10.2018 - 03.2022
- Executed daily responsibilities with precision and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Established effective partnerships with key internal and external stakeholders to improve operational processes
- Deliver technical support as required, frequently to key stakeholders.
- Liaison between Openreach, partners and local authorities over operational issues.
- Developed and maintained over 1300 individual contractual rate cards.
- Supported team by demonstrating respect and willingness to help.
Engineering Audit Officer
Openreach
Stoke-on-Trent
04.2016 - 10.2018
- Promoted safety-first culture by implementing safety and performance standards in collaboration with Openreach, external partners and subcontractors.
- Ensured regulatory compliance with engineering procedures.
- Improved partner trust by conducting thorough and accurate audits.
- Worked closely with Openreach, local authorities, partners and subcontractors for timely completion of engineering works and audits.
- Delivered training sessions, improved staff understanding of engineering audit procedures.
Customer Service Coach
BT Group Openreach
Stoke-on-Trent, Staffordshire
03.2013 - 04.2016
- Championed safety-first and continuous improvement culture, elevating team performance and engineer engagement.
- Performed quarterly safety assessments alongside engineering team.
- Coached team of 30+ engineers, overseeing complex network provisioning and repairs tasks.
- Collaborated with manager to achieve team objectives and effectively deputised when required.
- Supported training and development of new team members, enhancing overall team efficiency
- Executed daily responsibilities with precision, efficiency, and supportive approach.
Multiskilled Customer Service Engineer
British Telecom
, UK
01.2000 - 03.2013
- Delivered copper and fibre network services, achieving high customer satisfaction rates
- Resolved complex customer issues resulting in lowering service loss payments.
- Engaged regularly with BT work control team, facilitating extra tasks to meet team targets.
- Constantly prioritised safe working practices, performance, and right-first-time ethics
Education
O-level (2) GCSE (4) -
Burnwood High School
09.1982 - 05.1986
NVQ Level 2 Electrical Engineering -
Stoke-on-Trent College
Stoke-on-TrentSkills
- Knowledge of regulatory compliance
- Commercial team management
- Stakeholder management
- Commercial dispute resolution
- Health and Safety Compliance
- Proactive safety measures
- Overhead and Underground (Civil) network planning
- Network infrastructure understanding
- Customer Service
- Project Management
- Fibre optics technology
- Diagnostics
- Telecommunications infrastructure
- Data analysis
- Field operations supervision
- Process Improvement
- Coaching & Development
- FTTP knowledge
- Leadership supervision
- Telecom civil engineering knowledge
- Copper & Fibre Networks
- Service Delivery
- Data Protection and PCI-DSS
- Planning and operational awareness
Certification
- Data Protection and PCI-DSS Compliance
- Competition and Communication Law
- Platform Elevator Licence.
- Accredited Cabling, Operative & Supervisor.
- NRSWA Excavation Safe Underground Digging
- Operational Awareness OSA2
- NRSWA Unit 4 Reinstatement & Compaction of Backfill Material for Operators
- NRSWA Excavation Line Search before you DIG
Timeline
Commercial Trading Manager -Engineering Operations
Openreach
03.2022 - Current
Commercial Trading Team Desk
Openreach
10.2018 - 03.2022
Engineering Audit Officer
Openreach
04.2016 - 10.2018
Customer Service Coach
BT Group Openreach
03.2013 - 04.2016
Multiskilled Customer Service Engineer
British Telecom
01.2000 - 03.2013
O-level (2) GCSE (4) -
Burnwood High School
09.1982 - 05.1986
NVQ Level 2 Electrical Engineering -
Stoke-on-Trent College