Joshua Burgess
Banbury,Oxon
Summary
Skilled professional with expertise in Microsoft Office Suite, demonstrating leadership and effective interdepartmental collaboration. Strong decision-making abilities and proficiency in data analysis and reporting, complemented by knowledge of product control systems. Experienced in time management, task organization, and regulatory compliance, with a reputation for mediation and quick decision-making. Seeking to leverage these skills to achieve strategic career objectives.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Deputy Manager Into Customer Operations Support Manager and Customer Operations Manager (Temporary Promoted)
Royal mail
Bicester, Oxfordshire
2017.03 - Current
- Supported management across multiple offices through travel and operational delivery.
- Conducted daily coverage assessments and managed overtime job assignments.
- Resolved customer complaints and submitted traffic challenge reports.
- Executed Route Cause Analysis for special failures, RTC, and USO failures.
- Coordinated maintenance requests and performed routine van and frame checks.
- Answered customer queries, ensured collection coverage, and enforced procedural adherence among staff.
- Delivered training sessions as needed and conducted weekly safety observations.
- Led successful business transformation initiatives resulting in temporary and permanent promotions.
- Assisted in budget management to control costs effectively.
- Implemented effective staff training programmes for improved performance.
- Supervised team members for optimal task completion.
- Provided guidance to junior staff, fostering professional growth and development.
- Managed daily operations for smooth running of various offices.
Delivery OPG
Royal mail
Bicester, Oxfordshire
2016.10 - 2017.03
- Executed delivery operations while ensuring adherence to universal service obligation (USO) in office
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
A-Levels - Public Services
Oxford and Cherwell Valley College
Banbury, Oxfordshire 2010.09 - 2012.07
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Leadership excellence
- Interdepartmental liaison
- Decision-Making competence
- Data interpretation and reporting
- Product or service knowledge
- Control systems knowledge
- Budgeting proficiency
- Time and task organisation
- Knowledge of regulatory compliance
- Mediation skills
- Quick decision-making
Accomplishments
- Involved in the transformation of the business with success resulting in temporary and permanent promotions
- Implemented new systems and ways of working including SISO, Auto redelivery, ORA, Scan to Core route
- Accountable for Sunday staffing operations, afternoon LAT operations, recruitment, training and delegation of agency staff
- Responsible for overtime payments, Rota building, annual leave requests and input
Affiliations
- Weightlifting
- Cycling
Timeline
Deputy Manager Into Customer Operations Support Manager and Customer Operations Manager (Temporary Promoted)
Royal mail
2017.03 - Current
Delivery OPG
Royal mail
2016.10 - 2017.03
A-Levels - Public Services
Oxford and Cherwell Valley College
2010.09 - 2012.07