japhat mwangi
kingslynn,Nolfolk
Summary
With background in customer service and team coordination, I excel in creating smooth operations and positive customer experiences. My communication skills and problem-solving abilities foster collaborative environment among staff. Always proactive, I focus on efficiency and maintaining high standards.
Overview
9
9
years of professional experience
Work History
Floor Manager
KINGS HEAD COUNTRY HOTEL
New bircham, King's Lynn and West Norfolk, England
02.2024 - Current
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Oversaw cash handling procedures, including till reconciliation and banking, ensuring accuracy and reducing discrepancies.
- Stored stock safely and securely to maintain quality of goods.
- Resolved customer complaints with diplomacy, providing timely solutions that improved overall satisfaction rates.
- Managed inventory levels, placing orders for replenishment and conducting regular stock takes to minimise loss.
- Prepared detailed reports on sales performance, inventory levels, and staff productivity for senior management review.
- Managed the store opening and closing tasks, conducting matters including counting cash and securing high-value items in lockers.
- Actioned customer feedback to improve product and service provisions.
- Created price and credit policies to balance risk profiles with profit targets.
Bar and Restaurant Supervisor
VOCO DOHA BAY SUITE
DOHA, DOHA,QATAR
03.2023 - 01.2024
- Resolved customer issues, working with kitchen and bar staff to compensate guests.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Trained new employees in customer service excellence, product knowledge, and operational procedures to ensure consistency.
- Maintained first-class front-of-house service, enhancing customer experiences and establishment reputation.
- Educated staff members on procedural and menu changes.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Mentored junior waiting staff, offering encouragement and support to build confident restaurant team members.
- Created and updated the food and beverage menus, considering customer preferences and seasonal ingredients.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
CASHIER
SNOW DUNES,DOHA FESTIVAL CITY,DOHA,QATAR
DOHA, DOHA,QATAR
11.2022 - 12.2022
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed daily records updates to track sales and accurate payment totals.
- Maintained neat and clean shop floor and storage areas.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Used POS machines to scan items and process transactions.
- Prepared daily cash deposits to move funds to financial institution.
Restaurant Waiter
LAPITA DUBAI PARKS & RESORT-MARRIOT INTERNATIONAL
DUBAI, DUBAI,UAE
01.2018 - 04.2019
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleaned, sanitised and organised restaurant, bar and front of house areas.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Delivered food and beverages promptly, ensuring meals were served hot and drinks were correctly mixed.
- Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
Kitchen Steward
ATLANTIS THE PALM
DUBAI, JUMEIRAH THE PALM
01.2017 - 12.2018
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Cleaned cooking stations at the end of each shift, ensuring readiness for the next service period.
- Managed waste disposal efficiently, separating recyclables and reducing environmental impact.
- Stocked and organised kitchen supplies, ingredients, and equipment, facilitating smooth kitchen operations.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
- Washed and sanitised dishes, glassware, and kitchen utensils, contributing to a hygienic working environment.
- Disinfected food preparation areas for improved kitchen hygiene.
Education
Diploma in hotel and tourism management - HOTEL AND TOURISM MANAGEMENT
THE PRESBYTERIAN UNVERSITY OF EAST AFRICA
NAIROBI KENYA01-2015
Certificate of Higher Education -
ST MARYS SECONDARY SCHOOL
NYERI-KENYA01-2012
Skills
- Staff supervision
- Customer relations
- Team motivation
- Inventory management
- Cash handling
- Conflict resolution
- Good communicator
Timeline
Floor Manager
KINGS HEAD COUNTRY HOTEL
02.2024 - Current
Bar and Restaurant Supervisor
VOCO DOHA BAY SUITE
03.2023 - 01.2024
CASHIER
SNOW DUNES,DOHA FESTIVAL CITY,DOHA,QATAR
11.2022 - 12.2022
Restaurant Waiter
LAPITA DUBAI PARKS & RESORT-MARRIOT INTERNATIONAL
01.2018 - 04.2019
Kitchen Steward
ATLANTIS THE PALM
01.2017 - 12.2018
Diploma in hotel and tourism management - HOTEL AND TOURISM MANAGEMENT
THE PRESBYTERIAN UNVERSITY OF EAST AFRICA
Certificate of Higher Education -
ST MARYS SECONDARY SCHOOL