LAVANYA sriramaneni
london,india
Summary
Dynamic floor manager with a proven track record in boosting profit and performance metrics. Skilled in recruiting, training, and developing high-achieving retail teams to enhance customer experiences. Expertise in optimizing stock and personnel management to drive profitable operations. Utilizes industry insights to identify growth opportunities and implement best practices.
Overview
2
2
years of professional experience
Work History
Floor Manager
McDonald's
London , london
11.2023 - Current
- Resolved customer enquiries, issues, and complaints to enhance service efficiency.
- Enhance customer satisfaction through proactive engagement and problem-solving.
- Addressed customer concerns with professionalism and empathy to enhance service quality.
- Safeguard stock through meticulous inventory management and secure storage practices.
- Conducted employee evaluations to assess performance development and growth.
- Analysed customer feedback to identify areas for improvement, implementing changes that enhanced the shopping experience.
- Analysed sales performance, monitored inventory levels, and evaluated staff productivity for management review.
- Executed opening and closing procedures, ensuring accuracy in cash counting and secure storage of high-value items in lockers.
Education
Master of Science - MSC Gobal healthcare management
York St John University
York, England01-2026
Bachelor of Science - Narasaraopet institute of Pharmaceutical sciences
Narasaraopet engineering college
Narasaraopet01-2022
Skills
- Customer service
- Team motivation
- Staff supervision
- Inventory management
- Problem resolution
- Customer relations
- Store Management
- Good communicator
Languages
English
Advanced
C1
Timeline
Floor Manager
McDonald's
11.2023 - Current
Master of Science - MSC Gobal healthcare management
York St John University
Bachelor of Science - Narasaraopet institute of Pharmaceutical sciences
Narasaraopet engineering college