Ionela Plustea
Dartford,Kent
Summary
Dynamic and results-oriented professional with a strong foundation in retail operations and staff management. Demonstrates exceptional skills in active listening, adaptability, and problem-solving, ensuring efficient complaint management and strategic rostering. Committed to ethical conduct and continuous learning, with a proven track record in visual merchandising and order processing. Aspires to leverage creativity and critical thinking to drive innovative solutions in retail environments.
Decisive Floor Manager equipped to lead high-performing teams in retail environments. Delegates tasks and coordinates workflows to optimise productivity. Delivers constructive feedback to enhance team performance and promote professional development.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Floor manager
Footasylum
Greenhithe, Kent
2024.04 - Current
- Addressed customer queries, improving overall satisfaction.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
- Maintained high standards of cleanliness across the shop floor, ensuring a pleasant shopping environment for customers.
- Supported the sales team in achieving targets by providing training and guidance about products and services available in the store.
- Ensured adherence to company policies by all team members, maintaining a professional retail environment.
- Assisted in stock take procedures, minimising discrepancies and errors.
- Trained new employees, elevating team performance levels.
- Oversaw staff performance reviews for improved productivity.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Handled cash transactions efficiently, reducing wait times at checkouts.
- Managed daily store operations to increase efficiency.
Online Manager
Sainsbury's
Gravesend, Kent
2023.03 - 2024.03
- Prepared orders to deliver excellent presentation and quality standards.
- Implemented more efficient processes and reduced wasted resources.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Picked up additional tasks to aid team success.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Identified issues, analysed information and provided solutions to problems.
Customer and Trading Manager
Sainsbury's Local
Bexleyheath, London
2022.07 - 2023.02
- Developed team communications and information for meetings.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Diffused challenging situations using conflict management techniques.
- Thrived in a fast-paced environment with energy and enthusiasm.
- Collaborated with team members to achieve target results.
- Managed teams to manoeuvre the right stock items to the correct locations at perfect times.
Trading Assistant
Sainsbury's
Dartford, Kent
2016.07 - 2022.06
- Provided helpful customer advice on sourcing and locating desired products.
- Maintained visually appealing displays through regular stock replenishment and reorganisation.
- Maintained a clean and appropriately merchandised sales floor to uphold the brand reputation.
- Unloaded and sorted incoming stock deliveries, redistributing products for display and storage.
Customer Service Assistant
GSM Trans
Bucharest
2014.05 - 2016.05
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Checkout Supervisor
Hypermarche Ltd
Bucharest
2004.04 - 2012.12
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Helped checkout staff assess customer IDs, checking for validity for age-restricted purchases.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Assigned tasks to cashiers based on priorities, decreasing customer wait times and lengthy queues.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
Education
GCSEs - Math and Science
Bucharest College
Bucharest 1991.09 - 1995.06
Skills
- Results orientated
- Active listening
- Adaptability
- Resilience
- Creativity and critical thinking
- Problem-solving
- Open-mindedness
- Willingness to learn
- Time management mastery
- Retail operations handling
- Ethical conduct
- Complaint management
- Visual merchandising
- Order processing
- Staff training
- Staff rota management
- Staff supervision
- Strategic rostering
Certification
- Driving licence
- Category B auto
Languages
Romanian
First Language
Timeline
Floor manager
Footasylum
2024.04 - Current
Online Manager
Sainsbury's
2023.03 - 2024.03
Customer and Trading Manager
Sainsbury's Local
2022.07 - 2023.02
Trading Assistant
Sainsbury's
2016.07 - 2022.06
Customer Service Assistant
GSM Trans
2014.05 - 2016.05
Checkout Supervisor
Hypermarche Ltd
2004.04 - 2012.12
GCSEs - Math and Science
Bucharest College
1991.09 - 1995.06