Janis Taylor
Denaby Main ,North Yorkshire
Summary
Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.
Accomplished Customer Service Representative, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Customer advisor
Capita Customer Management
Doncaster
11.2005 - 09.2025
- Delivered personalised service to each client, fostering trust and loyalty, through various different clients including utility companies, Gas, Electricity and water. Adapting to the clients requirements
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
GCSEs -
Adwick Comprehensive School
Doncaster 09.1983 - 07.1987
Skills
- GDPR regulations knowledge
- Interpersonal rapport
- Positive language use
- Adaptability
Timeline
Customer advisor
Capita Customer Management
11.2005 - 09.2025
GCSEs -
Adwick Comprehensive School
09.1983 - 07.1987