Hi, I’m
Eva Annabella Armstrong
East Cowes,Isle of Wight
Summary
Hardworking employee enthusiastic about learning new processes inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
I have worked with a wide range of Brands from Estée Lauder Companies, JD Sports, BathStore and Wickes. This has allowed me to gain an abundance of knowledge over the years on many skills especially high touch customer service.
Overview
6
years of professional experience
15
years of post-secondary education
1
Certification
Work history
AscensosWest Cowes, Isle of Wight
Customer Sales Advisor
11.2021 - Current
Job overview
- Delivered outstanding customer experiences through attentive care and faultless service.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Retained customers by building rapport and delivering tailored product recommendations.
- Carried out active selling from initial customer greeting.
Ascensos West Cowes, Isle of Wight
Customer Service Advisor
02.2019 - 12.2020
Job overview
- Served as first line of contact for customers filing complaints.
- Responded to customer feedback within target timescales.
- Resolved complaints requiring escalation using advanced conflict management skills.
- Helped to prevent further recurrence of recorded issues by recommending corrective action.
- Stayed calm to navigate tricky situations in collected manner.
- Took ownership for customer correspondence to deliver exceptional customer service levels.
- Identified complaint trends and patterns to report to supervisors and guide changes.
- Identified root causes of complaints through effective questioning.
- De-escalated aggressive behaviour using effective conflict resolution techniques.
AscensosCowes, Isle Of Wight , Hampshire
Customer Service Advisor
09.2017 - 01.2018
Job overview
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Recorded and processed customer data accurately.
- Recorded customer communications to maintain proper documentation.
Education
Cowes Enterprise College, An Ormiston AcademyCowes
GCSEs from Maths
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston AcademyCowes
GCSEs from English Literature
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston AcademyCowes
from English Language
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston AcademyCowes
from Science Biology
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston AcademyCowes
Skills
- GDPR regulations knowledge
- After-sales assistance
- Customer complaint management
- Sales calls
- Product presentations
- Returns and refunds
- Upselling techniques
- Dispute resolution
- Customer service
- Contract sales
- Customer service experience
- Point Of Sale system operation
- Customer relations
- Data entry
- Critical Thinking
Certification
High Sheriff Award 2017 for Outstanding Achievement
Timeline
Customer Sales Advisor
Ascensos
11.2021 - Current
Customer Service Advisor
Ascensos
02.2019 - 12.2020
Customer Service Advisor
Ascensos
09.2017 - 01.2018
Cowes Enterprise College, An Ormiston Academy
GCSEs from Maths
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston Academy
GCSEs from English Literature
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston Academy
from English Language
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston Academy
from Science Biology
09.2012 - 05.2016
Cowes Enterprise College, An Ormiston Academy
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