Samantha Girvan
Hamilton,South Lanarkshire
Summary
Organized and detail-oriented professional focused on customer satisfaction and effective communication. Proven ability to collaborate within teams and work independently, with expertise in following instructions and implementing feedback. Experienced in managing financial transactions, multitasking under pressure, and maintaining composure in challenging situations. Knowledgeable in GDPR regulations and skilled in using positive language to enhance empathy and understanding. Enthusiastic Customer Advisor with knack for resolving issues swiftly and enhancing customer satisfaction. Known for creating welcoming atmosphere and building lasting customer relationships. Increased customer retention and drove improvements in service quality through insightful feedback and proactive assistance.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Customer advisor
Argos
Hamilton, South Lanarkshire
11.2022 - Current
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Maintained product knowledge for accurate advice and recommendations.
- Implemented feedback from customers to improve services offered.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Provided exceptional customer service to ensure a positive shopping experience.
- Developed rapport with customers for improved loyalty and repeat business.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Resolved customer complaints effectively, maintaining brand reputation.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Ensured smooth store operations by coordinating with the team effectively.
- Performed cashier duties, including balancing and end-of-day banking.
Hairdresser
The Cutting Room
Hamilton, South Lanarkshire
04.2011 - 07.2011
Maintained a clean and hygienic work area for optimal health and safety compliance by polishing mirrors and mopping floors to uphold salon standards of cleanliness. Sustained equipment organisation and maintenance for optimal performance. Engaged with clients, providing refreshments and performing hair care tasks. Collected lunches for staff during high-demand periods to maintain workflow.
Education
Hamilton Grammar High School
08.2007 - 06.2011
SCQF Level 6 - Media Make-up
South Lanarkshire College
08.2017 - 06.2019
HNC - Make-Up Artistry
South Lanarkshire College
08.2017 - 06.2019
Skills
- Organization and detail orientation
- Customer focus
- Effective communication
- Team collaboration and independence
- Instruction adherence and active listening
- Supportive and compassionate
- Leadership initiative
- Time management
- Feedback reception and implementation
- Resilience in stressful situations
- Financial transactions handling
- Knowledge of gdpr regulations
- Positive language
- Empathy and understanding
- Multitasking capability
References
- David Farquhar, Make-up artistry Lecturers, david.farquhar@slc.ac.uk, 013557807780, South Lanarkshire College, Scottish enterprise technology park, East Kilbride, G75 0NE, College way
- Cheryl Campbell, Make-up artistry Lecturers, cheryl.campbell@slc.ac.uk, 013557807780, South Lanarkshire College, Scottish enterprise technology park, East Kilbride, G75 0NE, College way
- Nick Fairley, Argos store manager, Nick.fairley@sainsburys.co.uk, 01143872366, ML3 0DF, Douglas Park Retail Park, Hamilton
- Linda Wilson, Argos assistant manager, Linda.wilson1@sainsburys.co.uk, 01143872366, ML3 0DF, Douglas Park Retail Park, Hamilton
Accomplishments
- SCQF6 MEDIA MAKE-UP
- June 2018 - I received this award for completing my first year at college doing media make-up.
- HNC MAKE-UP ARTISTRY
- June 2019 - I received this award for completing my second year at college in make-up artistry.
Interests
I enjoy spending all of my free time with family going to new places such as site seeing, long drives/trips in the car and trying new things and new foods. I also take pleasure in going for a ride on my motorbike. I enjoy meeting new people, socialising on social media site such as Facebook, Snapchat and Instagram.
Timeline
Customer advisor
Argos
11.2022 - Current
SCQF Level 6 - Media Make-up
South Lanarkshire College
08.2017 - 06.2019
HNC - Make-Up Artistry
South Lanarkshire College
08.2017 - 06.2019
Hairdresser
The Cutting Room
04.2011 - 07.2011
Hamilton Grammar High School
08.2007 - 06.2011