Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline

Iram Javed

Dewsbury,Kirklees

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic student eager to deliver top-quality customer service. Addresses challenges with resourceful problem-solving and conflict-resolution skills. Personable communicator with strong interpersonal skills. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Dynamic [Job Title] with background in high-volume retail environments. Quickly processes customer transactions with focus on accuracy and satisfaction. Packages purchases with care to reduce risk of damage. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Friendly Sales Advisor knowledgeable about [Type] products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over [Number] years in [Industry].

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work history

Customer sales advisor

dfs furniture
Birstall, Kirklees
09.2021 - Current
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
  • Boosted product sales by offering selection guidance to customers.
  • Strategised prospecting approach, regularly updating prospects in company CRM system.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Protected customer safety, ensuring adherence to GDPR regulations across all tasks.
  • Accepted card, cash and cheque payments in POS register system.
  • Handled [Number]+ customer enquiries daily, exceeding department average by [Number]%.
  • Built rapport with new and existing customers to boost client retention.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Facilitated sales performance tracking, producing [Timeframe] Salesforce reports.
  • Consistently exceeded customer expectations by correctly identifying needs and recommending optimal solutions.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Delivered tailored assistance to customers with disabilities.

Personal shopper assistant

Fenwick
City of London, london
06.2011 - 08.2016
  • Picked items for customer orders with focus on piece quality.
  • Prepared invoices for customers with large orders or special sales types.
  • Provided exceptional post-purchase support, addressing any concerns or issues promptly.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Responded to enquiries and resolved complaints and issues.
  • Engaged in continuous self-education on product knowledge and industry trends to provide informed recommendations.
  • Demonstrated product usage and features to customers.

sensior sales consultant

jimmy choo
City of London, london
03.2009 - 05.2010
  • Developed new business opportunities, generating £[Number] in additional revenue.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Maintained store standards to uphold clean, professional appearances.
  • Advised customers on availability, pricing and location of products.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered [Number]+ telephone calls per day with professionalism.
  • Listened actively to offer accurate information and best solution to their needs.
  • Maintained accurate records to track cash handling activities.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Increased revenue by upselling and recommending products.
  • Successfully delivered on tasks within tight deadlines.
  • Applied positive customer service approach to increase satisfaction levels.

sales advisor

John Lewis & Partners
City of London, london
01.2006 - 12.2008
  • Provided clear, accurate quotes and estimates to prospective clients.
  • Built rapport with new and existing customers to boost client retention.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Adapted sales pitches and presentations to meet bespoke customer requirements.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Applied positive customer service approach to increase satisfaction levels.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Processed orders and recorded transactions accurately.
  • Proactively contacted prospective customers to increase sales.
  • Achieved monthly sales and performance KPIs for improved team success.
  • Sold range of goods, equipment, supplies and related services to various establishments.
  • Delivered outstanding after-sales care through regular communication with customers.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.

Retail sales advisor

tods boutique
City of London, london
06.2007 - 04.2008
  • Maintained orderly store to provide customers with pleasant shopping experience.
  • Upsold accessories and impulse purchases to increase store profits.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Tagged products quickly and accurately with price tags and stickers.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Minimised opportunities for theft through attentive, proactive customer service.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Maintained accurate records to track cash handling activities.

Retail sales advisor

House of Fraser
London, Derry City and Strabane
03.2003 - 11.2004
  • Maintained orderly store to provide customers with pleasant shopping experience.
  • Upsold accessories and impulse purchases to increase store profits.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Tagged products quickly and accurately with price tags and stickers.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Unpacked deliveries quickly to maximise customer sales opportunities.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Boosted product sales by offering selection guidance to customers.
  • Built rapport with new and existing customers to boost client retention.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished stock and processed deliveries to maximise product availability.
  • Received and processed stock using inventory management system.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Supported team by demonstrating respect and willingness to help.
  • Delivered tailored assistance to customers with disabilities.

Education

GCSEs -

abbot beyne high school, Burton-on-Trent, Staffordshire
09.1997 - 07.2002

Skills

  • Customer service
  • Customer face-to-face interaction
  • Returns
  • Customer service experience
  • Cross-selling strategies
  • Merchandising
  • Visual merchandising
  • Team building
  • Leadership
  • Customer-focused
  • GDPR regulations knowledge
  • Google Workspace

Affiliations

  • i enjoy sports such as badminton and swimming, like listening to music, going out with friends and family, socialising, painting.

Accomplishments

i have recieved recognition awartds for highest selling memeber and also hardworking and helping other collegues and good team player.

Languages

Hindi
Fluent
English
Fluent

Timeline

Customer sales advisor - dfs furniture
09.2021 - Current
Personal shopper assistant - Fenwick
06.2011 - 08.2016
sensior sales consultant - jimmy choo
03.2009 - 05.2010
Retail sales advisor - tods boutique
06.2007 - 04.2008
sales advisor - John Lewis & Partners
01.2006 - 12.2008
Retail sales advisor - House of Fraser
03.2003 - 11.2004
abbot beyne high school - GCSEs,
09.1997 - 07.2002

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Iram Javed