Janice Ryan
Rochdale,Greater Manchester
Summary
Offering strong communication and organisational skills, combined with keen ability to learn quickly and adapt. Knowledgeable about customer service, teamwork, and basic administrative tasks, with proactive approach to challenges. Ready to use and develop skills in sales support, data entry, and client relations in customer service.
Overview
47
47
years of professional experience
Work history
Sales administrator
Travis Perkins
Manchester, Greater Manchester
2006.06 - 2026.04
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Managed office supplies inventory ensuring always well-stocked .
- Maintained effective communication between sales and other departments.
- Devised efficient filing system, ensuring easy access to critical documents.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Provided reliable administrative support for improved sales team efficiency.
- Provided customers with price information and handled financial transactions.
Small business owner
Little Toe Peep Childrens Designer Shoes
Milnrow, Rochdale
2001.07 - 2006.04
- Handled customer queries and complaints professionally, resolving issues promptly.
- Assisted in conducting stock checks, resulting in accurate inventory records.
- Kept abreast of latest footwear trends to provide informed suggestions to customers.
- Delivered exceptional customer service, fostering loyalty and repeat business.
- Ensured optimal store presentation with meticulous organisation of shoe displays.
- Served multiple customers simultaneously whilst maintaining quality service standards.
- Assisted customers in finding the right fit for improved comfort.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Swimming teacher
Oldham Council
Oldham, Greater Manchester
1999.10 - 2001.07
- Provided constructive feedback for improved stroke technique and efficiency.
- Established positive relationships with parents, ensuring their understanding of child's development in swimming.
- Promoted water confidence amongst fearful or inexperienced swimmers through gentle acclimatisation activities.
- Liaised closely with lifeguards to maintain highest standards of safety during sessions.
- Conducted regular assessments to measure student progress.
- Observed swimmers abilities and gave tips on improving technique.
Building materials salesperson
Brymas Ltd
Oldham, Greater Manchester
1994.03 - 1996.02
- Collaborated with construction teams for better understanding of project requirements.
- Established strong relationships with suppliers to ensure steady supply of quality materials.
- Coordinated delivery schedules, ensuring timely completion of projects.
- Identified potential clients using market research techniques.
- Prepared detailed quotations for customers based on their specific needs.
- Boosted customer satisfaction by providing expert advice on building materials.
- Assisted clients in selecting suitable building materials for various projects.
Builders merchants store salesperson
Joseph Parr Alco Ltd
Royton, Oldham
1990.05 - 1994.03
- Enhanced product knowledge for better recommendation to customers.
- Collaborated with other sales persons to achieve common goals.
- Provided accurate information on building materials, enhancing customers' trust.
- Developed rapport with clients through friendly and professional interaction.
- Handled customer queries effectively, resulting in increased return visits.
Receptionist
Joseph Parr Alco Ltd
Royton, Oldham
1979.06 - 1990.04
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Assisted with administrative tasks, improving overall functionality of the office.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Kept reception area clean and neat to give visitors positive impression of the company.
Education
ASA Level 1 Swimming Teacher -
ASA Swimming Association
Blackburn, Blackburn with DarwenSkills
- Billing and invoicing
- Empathy in customer handling
- Data entry accuracy
- Order processing knowledge
- Customer Service
- Payment Processing
- Inbound call management
- Experience in Oracle computer system
Timeline
Sales administrator
Travis Perkins
2006.06 - 2026.04
Small business owner
Little Toe Peep Childrens Designer Shoes
2001.07 - 2006.04
Swimming teacher
Oldham Council
1999.10 - 2001.07
Building materials salesperson
Brymas Ltd
1994.03 - 1996.02
Builders merchants store salesperson
Joseph Parr Alco Ltd
1990.05 - 1994.03
Receptionist
Joseph Parr Alco Ltd
1979.06 - 1990.04
ASA Level 1 Swimming Teacher -
ASA Swimming Association