Elaine Catley
Plymouth,Devon
Summary
Dedicated professional with expertise in customer service, CRM management, and event organisation. Demonstrates proficiency in sales reporting, order processing, and data entry with a strong focus on relationship building and time management. Known for problem solving and communication skills, complemented by attention to detail and Microsoft Office suite proficiency. Skilled in billing and invoicing, payment processing, and sales order processing, ensuring accuracy in data entry. Adept at purchase order processing, sales trend analysis, tracking delivery updates, and maintaining a polite phone manner. Career goals include advancing within the field of customer service management while leveraging skills to enhance organisational efficiency.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Sales administrator
Stiga Ltd
Plymouth, Devon
07.2004 - Current
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Facilitated smooth running of sales department by tackling administrative tasks
- Updated CRMs regularly, enabling accurate tracking of orders for customers and mass channel
- Built strong relationships with customers through excellent communication and interpersonal skills.
- Organised high-impact events for effective product launches.
- Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
- Streamlined order processing systems to maximise efficiency.
Sales administrator
Kings
Plymouth, Plymouth
02.2000 - 07.2004
Streamlined order processing to enhance efficiency and accuracy.
Executed outgoing sales calls to boost client engagement and revenue.
Managed product returns to ensure customer satisfaction and compliance.
Education
Eggbuckland Community College
Plymouth 09.1989 - 07.1995
Skills
- Customer service and CRM management
- Event planning and organization
- Proficient in sales reporting
- Order and data processing
- Relationship building and time management
- Problem-solving and communication skills
- Detail-oriented with Microsoft Office proficiency
- Billing, invoicing, and payment processing
- Sales and purchase order handling
- Efficient tracking and delivery updates
- Telephone etiquette with SAP knowledge
- Magento e-commerce expertise
Timeline
Sales administrator
Stiga Ltd
07.2004 - Current
Sales administrator
Kings
02.2000 - 07.2004
Eggbuckland Community College
09.1989 - 07.1995
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