Emma Brown
Bristol,South Gloucestershire
Summary
Consistently demonstrates strong work ethic, reliability, and adaptability across various roles.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Full Time Despatch/Shipping Coordinator
Rotork Controls Ltd
Bath, Bath & North East Somerset
04.2012 - Current
- Managed logistics for shipments to Thailand, China, Hong Kong, Chile, Turkey, Sweden, Brazil, Canada, and Singapore, enhancing delivery efficiency.
- Coordinated shipping operations to UK and European destinations, ensuring timely delivery.
- Coordinate with shipping methods including road, sea, air, and courier for delivery of finished goods to customers.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Kept organisation in compliance with regulations and internal requirements.
- Provided high level of service to customers, fostering strong relationships for future business opportunities.
- Established and maintained strong partnerships with clients to support business growth.
Part Time Accounts Clerk
Thorne & Derrick
Brislington, Bristol
02.2012 - 04.2012
- Processed payments and posted invoices onto Sage for suppliers and customers.
- Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
- Supported credit control and purchase ledger functions to ensure timely processing of financial transactions.
- Raised manual cheques for suppliers and reconciled statements for accuracy.
- Processed financial statements, recorded transactions, and reconciled accounts to maintain accurate financial reporting.
- Prepared cash and cheques for daily banking procedures.
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Organised and distributed physical and digital records to relevant personnel for efficient access and accuracy.
Receptionist/Scanning Operator
Rotork Controls Ltd
Lower Weston, Bath
03.2011 - 04.2012
- Managed busy switchboard operations to ensure efficient communication.
Welcomed visitors warmly to create a positive first impression.
Prepared beverages and scanned invoices to support team activities. - Welcomed visitors warmly to create a positive first impression.
- Maintained clean and organised reception area to create welcoming environment for visitors.
- Prepared beverages and scanned invoices to support team activities.
Shipping Clerk
Rotork Controls Ltd
Lower Weston, Bath
06.2011 - 12.2011
- Facilitated global dispatch of DHL, TNT, and Interlink parcels, ensuring timely delivery for customers.
- Met shipping targets in pressured conditions, maintaining customer satisfaction.
- Checked documentation met customs, packing and compliance regulations ahead of shipping.
- Prepared dispatch instructions to comply with customs regulations for various countries.
- Prioritised shipments based on delivery schedules and customer requirements, optimising dispatch efficiency.
- Coordinated with dispatch staff to facilitate smooth collection processes.
- Developed and maintained relationships with suppliers, carriers, and internal departments to improve supply chain efficiency.
- Resolved customer enquiries regarding shipping status, enhancing client satisfaction through prompt issue resolution.
General Admin and Accounts Clerk
B&H Plumbing & Heating Services Ltd
Knowle, Bristol
01.2004 - 07.2011
- Supported accounts system operations, managing purchase ledger and credit control to ensure financial accuracy and compliance.
- Processed invoices, receipts, and payments, maintaining accurate financial records to support organisational financial health.
- Assisted in the management of financial accounts for a private property letting business to ensure accurate record-keeping.
- Facilitated CIS wages processing using Sage.
- Sorted and dispatched physical and digital information to appropriate locations and personnel for efficient information management.
- Facilitated communication and collaboration with sub-contractors and tax office to streamline operations.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Supported office operations by taking on ad-hoc clerical duties.
- Handled photocopying documents, updating files and faxing communications for staff.
- Answered telephone calls to offer information, direct callers and take messages.
Cashier
Somerfield Stores
Keynsham
01.2001 - 01.2003
- Assisted with till operations and customer transactions.
Supported shelf organisation and stock replenishment.
Contributed to maintaining store cleanliness and order. - Ensured clean, tidy, and organised checkout areas to enhance customer experience.
- Committed to overtime shifts to support workflow during busy periods and unexpected high volume.
- Assisted with till operations and customer transactions.Supported shelf organisation and stock replenishment.Contributed to maintaining store cleanliness and order.
Receptionist
Keynsham Leisure Centre
Keynsham, Bristol
01.2001 - 01.2003
- Handled cash, cheque, and PDQ transactions efficiently.
Assisted customers via phone and in-person interactions.
Managed bookings using a computerised system. - Greeted visitors warmly, creating a welcoming atmosphere and a professional first impression of the organisation.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Purchase Ledger Clerk
Rotork Controls Ltd
Lower Weston, Bath
01.1995 - 01.2000
- Reconciled supplier statements and raised manual cheques to facilitate timely payments and uphold supplier trust.
- Organised and registered invoices on computer system to ensure accurate record-keeping.
- Distributed invoices to various departments for authorisation of payment.
- Re-keyed invoices onto the system for payment clearance.
- Handled supplier queries via phone, fax, and in person to resolve issues and maintain positive supplier relationships.
- Liaised with managers to resolve internal queries.
- Filed documents and completed other assigned duties.
Senior Purchase Ledger Clerk
Bryan Brothers Ltd
Bristol
01.1994 - 01.1995
- Managed invoice registration in computer system and facilitated distribution to departments for authorisation and payment coding.
- Coordinated bi-monthly payment runs, ensuring timely processing via cheque and bank transfers.
- Reconciled supplier statements, ensuring accuracy, and issued manual cheques as required.
- Updated data in the system to facilitate payment clearance upon receipt.
- Addressed supplier inquiries through various communication methods and coordinated internal queries with managers.
- Utilised spreadsheets to monitor utility bills across four locations.
Purchase Ledger Clerk
Bryan Brothers Ltd
01.1992 - 01.1994
- Distributed invoices to departments for authorisation and coding, facilitating timely payment processing.
- Executed reconciliation of supplier statements and raised manual cheques to maintain supplier relationships.
- Organised and registered invoices on computer system to ensure accurate record-keeping.
- Rekeyed data onto system to clear for payment after authorisation.
- Addressed supplier queries via phone, fax, and in person.
- Liaised with managers to resolve internal queries.
Office Junior
Bryan Brothers Ltd
01.1991 - 01.1992
- Executed filing and entered sales ledger cash sheets and invoices to ensure smooth office operations.
- Greeted visitors and appropriately directed to designated areas.
- Stored all paperwork in designated places securing important documents for confidentiality purposes.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
YT Trainee
Keynsham Leisure Centre
01.1989 - 01.1991
- Facilitated sports teaching initiatives in local schools to enhance student engagement.
- Monitored pool area to ensure safety and provide lifeguarding support.
- Managed front desk operations, greeting visitors and responding to inquiries efficiently.
- Managed café bar operations and function suite services during scheduled shifts.
Education
8 GCSE's - English, German, English Literature, Integrated Humanities, Maths, Science A, Home Economics, Science B
Sir Bernard Lovell School
Bristol, BST01-1989
RSA 1 Typewriting -
Speedwell Night School
Bristol, BSTCity and Guilds - Sport and Leisure Parts 1 and 2
Filton Technical College
Bristol, BSTSkills
- Shipping coordination
- Customs compliance
- Customs clearance
- Customs documentation
- Customs declarations
- Shipping documentation
- Documentation accuracy
- Invoicing processes
- Invoice processing
- Billing invoicing
- Freight booking
- Transportation logistics
- Logistics coordination
- Customer service excellence
- Shipment tracking
- Order processing
- Delivery processing
- Air transport procedures
- Time management
- Multitasking efficiency
- Communication skills
- Relationship-building
- Delivery processing
- Shipment tracking
References
- Mr Lee Edwards 9 Denny Isle Drive Severn Beach BS35 4PZ
- Miss Samantha Martin Rotork Controls Ltd Brassmill Lane Lower Weston Bath BA1 3JQ
Hobbies and Interests
- Swimming
- Reading
- Socialising with friends
- Walking my Labrador Retriver
Certification
- Completed AITA DGN training in October 2025.
- Full Clean Driving Licence Held
Timeline
Full Time Despatch/Shipping Coordinator
Rotork Controls Ltd
04.2012 - Current
Part Time Accounts Clerk
Thorne & Derrick
02.2012 - 04.2012
Shipping Clerk
Rotork Controls Ltd
06.2011 - 12.2011
Receptionist/Scanning Operator
Rotork Controls Ltd
03.2011 - 04.2012
General Admin and Accounts Clerk
B&H Plumbing & Heating Services Ltd
01.2004 - 07.2011
Cashier
Somerfield Stores
01.2001 - 01.2003
Receptionist
Keynsham Leisure Centre
01.2001 - 01.2003
Purchase Ledger Clerk
Rotork Controls Ltd
01.1995 - 01.2000
Senior Purchase Ledger Clerk
Bryan Brothers Ltd
01.1994 - 01.1995
Purchase Ledger Clerk
Bryan Brothers Ltd
01.1992 - 01.1994
Office Junior
Bryan Brothers Ltd
01.1991 - 01.1992
YT Trainee
Keynsham Leisure Centre
01.1989 - 01.1991
8 GCSE's - English, German, English Literature, Integrated Humanities, Maths, Science A, Home Economics, Science B
Sir Bernard Lovell School
RSA 1 Typewriting -
Speedwell Night School
City and Guilds - Sport and Leisure Parts 1 and 2
Filton Technical College