Janet Dickson
Hamilton,Glasgow
Summary
In a previous role, I was a compliance coordinator with over 8 years experience in the telecoms industry. I oversaw the onboarding and compliance of all field operatives in the North for both direct labour and subcontractors. I left to take up a challenging new role which required me to be organised and proactive, and able to manage tasks with precision and prioritisation. My duties included all general office administrative tasks, as well as invoicing, project scheduling, and managing communications between my employer and their clients. I have excellent communication skills and proficiency in Microsoft Office, and I am eager to bring my skills, abilities, dedication and reliability to any role.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant
MC Stonemasons Ltd
Glasgow, Glasgow City
2025.03 - 2026.02
- Expedited document filing system with a new, organised method.
- Organised client meetings, prepared agendas and took detailed minutes.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Interacted professionally with clients providing excellent service at all times.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Improved customer satisfaction through prompt response to email and phone queries.
- Updated company databases by inputting new employee contact information and employment details.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Facilitated internal communication.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional emails for business communication.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Received and checked financial statements and reconciled related accounts and uploaded to Xero via Dext.
Compliance and Onboarding Coordinator
Circet
East Kilbride
2022.01 - 2025.02
- Booking between 10 - 50 face to face inductions for new staff members - both for direct labour and subcontractors per week.
- Drafted procedural statements and guidelines for company-wide use.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Monitored health and safety measures for guaranteed compliance.
- Booking of required training to gain necessary accreditation to close compliance gaps.
- Liaised with external parties to ensure compliance requirements are being met.
- Adapted to unforeseen challenges with proactive, flexible approach.
- 5 weekly compliance calls with senior management.
- Monitored processes and proposed recommendations for improvements.
- Trained new team members.
- Answered phone calls and responded to emails from clients and internal staff.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Handled administrative tasks, freeing up time for senior staff members.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Project coordinator
Circet
East Kilbride
2020.04 - 2022.01
- Maintained an organised job delivery tracker.
- Coordinated project tasks, ensuring timely completion.
- Worked closely with the Project Manager to define objectives, leading to clear guidelines.
- Liaised with suppliers and contractors for seamless delivery of resources.
- Kept up-to-date records on project status.
- Monitored project timelines to avoid delays.
- Taking lead of all administration based tasks to enable the Project Manager to focus on delivery.
Validation Coordinator
Circet
East Kilbride
2018.02 - 2020.04
- Manually running utility prints for upload to enable field operatives to carry out their work
- Assessing each utility print individually to ensure the health and safety of the field operatives.
- Creation of notice requests to local authorities for potential works to be agreed.
- Handling of 2 hour request calls from local authorities for urgent works to be carried out or made safe for members of the public.
- Senior member of the team pod to oversee training of new staff members as well as providing additional support to the pod where necessary.
- Compiling daily whereabouts for each field team to be delivered to the client.
Education
Bachelor of Arts - Sociology
UWS
Hamilton 2011.08 - 2015.09
Skills
- Time management and resilience under pressure
- Use of Microsoft Office 365
- Working on own initiative as well as part of team
- Project coordination
- Invoicing and billing experience
- Spreadsheet creation
- Calendar scheduling
- Telephone etiquette
Personal Information
Affiliations
- My hobbies reading, I am an avid music fan and I am currently in training with the Glasgow School of Massage for my diploma in therapeutic and oncological massage.
References
References available upon request.
Timeline
Administrative assistant
MC Stonemasons Ltd
2025.03 - 2026.02
Compliance and Onboarding Coordinator
Circet
2022.01 - 2025.02
Project coordinator
Circet
2020.04 - 2022.01
Validation Coordinator
Circet
2018.02 - 2020.04
Bachelor of Arts - Sociology
UWS
2011.08 - 2015.09