Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Emma McNamara

Ballycastle,Antrim and Newtownabbey

Summary

  • Enthusiastic Sales Assistant with knack for customer engagement and driving sales. memorable shopping experiences that lead to repeat business and customer loyalty.
  • Proven talent in upselling and visual merchandising contributing to dynamic and profitable retail environment. Offering strong interpersonal skills and commitment to customer satisfaction.
  • Knowledgeable handling transactions, and providing exceptional service.
  • Offering strong organisational skills and ability to multitask in diverse environments.
  • Organised Administrative Assistant. Managed scheduling, coordinated meetings, and maintained records, resulting in smoother operations and improved workflow.
  • Demonstrates excellent communication skills and proficiency. Eager to bring dedication and reliability veterinary receptionist role.
  • Unique skills in time management and multitasking combined with aptitude for problem-solving and compassionate approach to animal care.
  • Experienced with administrative work. Ready to help visitors, assist staff and complete different clerical tasks.
  • Organised clerical team member adaptable to needs of different tasks and staff. Maintains organised and tidy spaces.
  • Driven to deliver high-quality service.
  • Loyal employee proactive in hands-on in task completion.
  • Thrives under pressure
  • Compassionate individual with natural affinity for animal care and welfare.
  • Demonstrates strong communication and organisational skills, coupled with solid background in customer service.
  • Committed to contributing to supportive and nurturing environment for both animals and their owners.
  • Helpful team member offers enthusiasm for animal care and experience in record keeping and administration.
  • Proactive and supportive worker follows instructions to execute precise tasks carefully.
  • Calm and collected individual follows procedure to maintain safe working practices.
  • Reputation for hard work, punctuality and willingness to learn new things.

Overview

15
15
years of professional experience

Work History

Administrative assistant

Ballycastle Climbing Frames
Ballycastle, Antrim
06.2021 - Current
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Interacted professionally with clients providing excellent service at all times.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Customer services and sales agent

MC CARPETS & BEDS LTD
Ballycastle, Antrim
06.2019 - Current
  • Enhanced customer satisfaction by resolving queries efficiently.
  • Delivered exceptional service for increased customer loyalty.
  • Improved sales performances with effective product demonstrations.
  • Engaged customers to facilitate repeat business.
  • Managed challenging situations, achieved smooth resolutions.
  • Initiated proactive communication for improved client relations.
  • Processed orders with precision and speed.
  • Maintained high level of product knowledge to assist customers effectively.
  • Implemented promotional strategies for increased sales revenue.
  • Fostered positive relationships with clients through regular follow-ups and updates.
  • Handled complaints professionally, ensured customer contentment at the end of each call interaction.
  • Contributed to team targets by consistently achieving personal sales goals.
  • Established rapport with potential customers to enhance sales growth.
  • Recommended suitable products according to customer needs, drove upselling efforts successfully.
  • Participated in weekly meetings, provided valuable insights into improving customer experience processes.
  • Multitasked between calls and administrative tasks effectively during peak hours.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Worked in collaboration with sales team to achieve collective targets and goals.

Waitress assistant

Salthouse Hotel
Ballycastle, Antrim
07.2024 - 08.2024
  • Enhanced customer service by promptly taking orders and delivering food.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Facilitated smooth operations by setting up tables and booths.
  • Streamlined order placements with clear communication to kitchen staff.
  • Enhanced dining experience through friendly interaction with customers.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Attended to customer's needs proactively for first-class waiting service.
  • Provided menu and offered recommendations to complement dining experience.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

Shop assistant

Harbour Gallery
Ballycastle, Antrim
06.2009 - 08.2012
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Improved product visibility with strategic shelf arrangements.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Facilitated smooth checkouts with efficient bagging and wrapping practices.
  • Updated window displays regularly for fresh store appeal.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Offered personalised shopping advice to enhance customer experiences.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Utilised excellent communication skills to provide detailed product information.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Built strong relationships with regular customers for repeat business.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

Occupational Studies - Environment and Society

Cross and Passion College
Ballycastle

Occupational Studies - Business and Services

Cross and Passion College
Ballycastle

GCSEs - Irish

Gaelscoil An Chaistil
Ballycastle,

GCSE - Hospitality

Cross and Passion College
Ballycastle

GCSE - Learning for life and work

Cross and Passion College
Ballycastle

GCSE - Science

Cross and Passion College
Ballycastle

Essential Skills - Communication

Cross and Passion College
Ballycastle

Skills

  • Appointment scheduling
  • Calm under pressure
  • Confidentiality adherence
  • Time management
  • Empathy towards animals
  • Diplomatic customer interactions
  • Grieving support
  • Customer Service
  • Cash handling
  • Visual merchandising
  • Administrative support
  • Clear communication
  • Client record management
  • Payment collection
  • Multitasking
  • Patient discretion
  • Patient scheduling
  • Appointment coordination
  • Record keeping efficiency
  • Professional phone etiquette
  • Patient liaison skills
  • Meeting organisation
  • Diary management
  • Filing system organisation
  • Patient care coordination
  • Team player
  • Interpersonal communication
  • Project scheduling
  • Animal Care
  • Attention to Detail
  • Verbal communication
  • Compassionate care
  • Client communication
  • Flexible working hours
  • Compassionate handling
  • Appointment scheduling
  • Emotional resilience

Languages

iris
Fluent

Affiliations

  • Practicing Yoga
  • Travelling
  • nature walks
  • Photographing pets
  • Helping out on my boyfriends farm
  • Golfing
  • Playing the Piano

References

References available upon request.

Timeline

Waitress assistant

Salthouse Hotel
07.2024 - 08.2024

Administrative assistant

Ballycastle Climbing Frames
06.2021 - Current

Customer services and sales agent

MC CARPETS & BEDS LTD
06.2019 - Current

Shop assistant

Harbour Gallery
06.2009 - 08.2012

Occupational Studies - Environment and Society

Cross and Passion College

Occupational Studies - Business and Services

Cross and Passion College

GCSEs - Irish

Gaelscoil An Chaistil

GCSE - Hospitality

Cross and Passion College

GCSE - Learning for life and work

Cross and Passion College

GCSE - Science

Cross and Passion College

Essential Skills - Communication

Cross and Passion College

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Emma McNamara