Jane Svystunova
LONDON,Please select
Summary
Enthusiastic and dependable individual seeking an opportunity to work in a bookshop environment. Passionate about reading and committed to providing excellent customer service. Quick to learn, organised, and motivated to help customers discover books while maintaining a well-presented and welcoming store.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Assistant General Manager
Atis
LONDON
2024.02 - Current
- Facilitated financial reporting, created transparency in business transactions.
- Supervised daily operations for seamless business activities.
- Led quality assurance initiatives, maintained high product standards consistently.
- Streamlined operational efficiency for enhanced customer satisfaction.
Book shop seller
TGJones
Chelmsford, Essex
2022.05 - 2024.01
- Aided in store layout design resulting in smoother buyer journey.
- Worked during busy holiday periods maintaining high level of service.
- Improved customer satisfaction for enhanced business reputation.
- Boosted brand visibility through effective merchandising techniques.
- Demonstrated product knowledge to increase customer trust and satisfaction.
- Provided excellent customer service which resulted in repeat business.
- Monitored and analysed sales performance data, identifying opportunities for improvement.
Education
Bachelor of Arts - Culture and arts Program Subject Area Performing Arts
Kharkiv National University of Arts
Ukraine 2017.09 - 2021.03
Skills
- Communication proficiency
- Social media marketing
- Front-of-house operations
- Project planning
- Complaint handling
- Customer service and communication
- Organising and shelving books
- Basic computer skills
- Friendly and helpful attitude
- Attention to detail
Timeline
Assistant General Manager
Atis
2024.02 - Current
Book shop seller
TGJones
2022.05 - 2024.01
Bachelor of Arts - Culture and arts Program Subject Area Performing Arts
Kharkiv National University of Arts
2017.09 - 2021.03