Jane Marshall
Aldershot,Hants
Summary
Accomplished professional in store layout planning and visual merchandising with a strong focus on customer service and stock control. Demonstrated expertise in cash handling, performance monitoring, and sales leadership. Provides health and safety support while managing operations effectively in the absence of the area manager. Experienced in onboarding new managers to improve team performance and operational efficiency.
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
34
34
years of professional experience
Work history
Store manager/Area cluster lead
Moda in Pelle
Guildford, Surrey
2023.11 - Current
- Developed team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively building customers confidence
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coached underperforming employees improving their job performance significantly.
Concession manager/Area cluster lead
Moda in Pelle
Farnham, Surrey
2013.08 - 2023.11
- Led employee training sessions for enhanced sales techniques and product knowledge.
- Managed day-to-day operations to ensure optimal store performance.
- Reduced stock loss through rigorous inventory management procedures.
- Increased store appeal by implementing innovative visual merchandising strategies.
- Handled customer complaints, resulting in increased customer loyalty.
- Improved customer satisfaction rates by delivering exceptional service standards.
- Increased sales by 10%
Supervisor
Arcadia Group
Aldershot, Hampshire
1992.07 - 2013.08
- Worked closely with management controlling staff levels maximising store conversion.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Implemented innovative visual merchandising techniques which increased shoppers interest.
- Ensured smooth running of daily operations with efficient resource allocation.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Implemented loss prevention strategies for reducing shrinkage levels in store.
- Reduced workplace conflicts through effective communication and negotiation skills.
Education
GCSEs/O-Levels -
Robert Haining
Mytchett, SurreySkills
- Store layout planning
- Visual merchandising
- Excellent customer service
- Cash handling
- Performance monitoring
- Sales Leadership
- Outstanding stock control
- Area Health and Safety support
- Area support
- Supporting Area in Area manager’s absence
- Induction of new managers
Affiliations
- Gym training, walking, family time
References
References available upon request.
Timeline
Store manager/Area cluster lead
Moda in Pelle
2023.11 - Current
Concession manager/Area cluster lead
Moda in Pelle
2013.08 - 2023.11
Supervisor
Arcadia Group
1992.07 - 2013.08
GCSEs/O-Levels -
Robert Haining