Jane Caldwell
Dumbarton
Summary
Enthusiastic civil servant working in the DWP with extensive knowledge of resolving customer problems with regards to benefits. I work to increase success through effective work and customer service. I am resourceful, well-organised and well-versed in strong communication skills, adept at multi tasking, whilst working under tight deadlines. I have evaluated applications with hundreds of customers to determine eligibility and quick processing, whilst liaising with external agencies as required.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Work Coach
DWP
Dumbarton, West Dunbartonshire
04.1992 - Current
- Strong background in benefit administration and eligibility.
- Reviews official documentation to support new claims to benefit and complete new claims with customers when required to do so.
- Manage a caseload on a day to day basis.
- Well versed in application processing and managing complex data.
- Converse with a wide range of customers, resolving issues through various communication channels.
- Completes various other tasks in the office via Excel updating trackers on spreadsheets every day/week/month.
- Keep abreast of legislation updates.
- Make myself aware of other benefits administered by the Scottish Government as well as Central.
- Being fully aware of customers with disabilities and any assistance that may be required.
Retail assistant
What Everyone Wants
Paisley
11.1991 - 04.1992
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed company procedures and guidelines for smooth retail operations.
Waitress
Gallery Bar in Glasgow Airport
Paisley, Renfrewshire
04.1991 - 10.1991
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Maintained excellent level of service in busy and demanding role.
Hospitality team member
Different Employers
Paisley, Renfrewshire
09.1989 - 03.1991
- Handled complaints and conflict with diplomatic approach.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Scottish Qualifications -
Camphill High School
Paisley 08.1985 - 06.1989
Skills
- Communication skills
- Time management
- Problem-solving
- Knowledge of benefits/evidence gathering/ID documents verification
- Customer-focused
- Policy and regulation compliance
- Data confidentiality rules and regulations
Affiliations
- Flyball - Clyde Warriors Flyball Club
- Walking
- Caravanning
References
References available upon request.
Timeline
Assistant Work Coach
DWP
04.1992 - Current
Retail assistant
What Everyone Wants
11.1991 - 04.1992
Waitress
Gallery Bar in Glasgow Airport
04.1991 - 10.1991
Hospitality team member
Different Employers
09.1989 - 03.1991
Scottish Qualifications -
Camphill High School
08.1985 - 06.1989
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