Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Kalsoom Choudhry

Manchester,United Kingdom

Summary

Independent problem-solver focused on customer service and product development. Eager to apply knowledge and gain practical experience. Experienced working in team environments and communicating using social interactive tools. Willing to take on greater responsibilities to meet team goals. Resourceful employee with outstanding knowledge to develop and maintain healthy customer relationships.

Overview

28
28
years of professional experience
1997
1997
years of post-secondary education

Work history

Carer

DWP
11.2022 - Current

Quality Engineer Contract

Phoenix DX Ltd
Manchester, Lancashire
07.2022 - 11.2022
  • Management and maintenance of the eQMS, Qualio.
  • Migrated documentation (SOPs, Quality system procedures, Forms, Quality Manual) onto Qualio platform.
  • Managed document review and approvals.
  • Evaluated Critical Suppliers and risk management.
  • Continuous improvement achieved by regular attending meetings and training sessions with Qualio Consultants.
  • Responsible to train team members on how to effectively use Qualio.
  • Inspected site infrastructure and supported inspection report requirement activities to ensure full health and safety and building regulation compliance.
  • Collated, analysed, and provided provisional supplier information through updating supplier database, seeking constant improvement opportunities for ISO13485 audit/supplier approval process.
  • Conducted technical writing meetings minutes and updating/communicating.
  • Coordinated with external consultants on CE Marking of new products and FDA Submissions.
  • Carried out work on equipment maintenance and calibration.
  • Health and Safety Coordinator.
  • Educated contractors on best practices to establish safe systems of work.
  • Project management new product start to completion.
  • Supported internal audits.

QUALITY ASSURANCE RELEASER Contract

Baxter Healthcare
Manchester, M16 9BF
02.2022 - 07.2022
  • Successfully completed in-house competency assessment program for release of manufactured products.
  • Comply with any restrictions that may apply when release of manufactured products.
  • Release of manufactured products (chemo according to defined procedures/SOPs.

SCIENCE TUTOR Contract

Prospero Teaching
01.2021 - 03.2022
  • Motivating and reducing anxiety.
  • Planned lessons to target subject weaknesses and build skills within strengths.
  • Used interactive platforms, ZOOM to engage/teach students.
  • Tailored teaching styles to tutor students with Special Educational Needs (SEN).
  • Maximised student retention by providing inclusive, stimulating learning experiences with positive results.
  • Applied strong knowledge of UK national curriculum to enhance attainment levels.
  • Developed and incorporated engaging web-based support material, aptly meeting distance learning needs.

COVID LAB ANALYST Contract

Randox
Manchester, Lancashire
08.2021 - 11.2021
  • Unpacked, scanned, and processed over 200 incoming samples daily, identifying and addressing errors onto LIMS/management.
  • Labelled and organised samples to guarantee order and efficiency.
  • Maintained strict compliance with hazardous chemical safety policies, mitigating potential risks.
  • Pipetted samples into cartridges then loaded on Vivalytic analyser, ensuring diligence throughout.
  • Performed laboratory cleaning duties including safe waste disposal, and disinfecting surfaces.
  • Calibration of lab equipment.
  • Accessioning samples with barcodes meticulously and quickly then assigning QPCR instruments.
  • Reporting and analysing data accurately.
  • Voiding, failing, passing appropriately.
  • Problem solving effectively and retaining information quickly and collaborating with team leaders or colleagues.
  • Training PPE in biohazard lab-based environment.
  • Accurately stored, archived, and retrieved samples, dispatching selected samples to referral sites as needed.
  • Completed customer orders with speed and accuracy to prevent to prevent backlog building up.

TRAINEE SCIENCE TEACHER

Buile Hill Academy
09.2020 - 11.2020
  • Preparing and delivering lessons to key stage 3 and 4.
  • Differentiating lessons to support pupils effectively.
  • Motivating and understanding needs of pupils to raise learning outcomes.
  • Successfully delivered on tasks within tight deadlines.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Developed plans and strategies to promote continuous improvement.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

TEACHER ASSISTANT/COVER SUPERVISOR Contract

Empowering learning agency
09.2019 - 02.2020
  • Establishing routines.
  • One to one and small group interventions.
  • Motivating and engaging pupils to keep on track.
  • Following health and safety guidelines.
  • Supporting pupils with SENs and SLDs general well-being.
  • Worked closely with SEN and EAL students, differentiating session delivery according to individual needs.

Volunteer ESOL Teacher

St. Brides Church
Manchester, Lancashire
09.2017 - 04.2018
  • Offered personalised constructive feedback to improve student development.
  • Adapted teaching styles and resources to suit student age and ability.
  • Helped non-native speakers with confidence and social integration.
  • Delivered remote learning sessions via educational platforms and video conferencing software.
  • Built rapport with students, incentivising engagement, and interaction.
  • Planned dynamic, interesting lessons by incorporating variety of mediums.
  • Tutored students struggling with specific barriers to learning.
  • Developed plans and strategies to promote continuous improvement.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

BUSINESS PARTNER

MHM GROCERY
06.2015 - 02.2017
  • Designed and distributed promotional leaflets to attract new customers.
  • Generated new business by offering promotions, best buys and offering free local delivery and tracking competitors.
  • Responsible for front-of-house displays to market fresh produce.
  • Increased sales and targets by budgeting finance daily, negotiating.
  • Fresh produce with alternative suppliers, constant rotating food with short expiry dates.
  • Attracted customers by renting out fruit and vegetable stalls directly outside shop premises.
  • Increased business sales by offering free fidget spinners to new customers purchasing order min.fi10.00.
  • Provided customers with outstanding service, extending relationships for future business opportunities.
  • Created and led successful business culture focused on performance.

ADMINISTRATIVE OFFICER

Job Centre Plus
Manchester
01.2003 - 01.2005
  • Using excellent communication skills to support mix diversity customers.
  • Building positive rapport and networking links with employers/training organisations to effectively match up placements/jobs for customers.
  • Problem solving customer issues and concerns by identifying specific training needs.

Lab Analyst

AstraZeneca
Macclesfield, Cheshire East
01.2000 - 07.2000
  • Analysing and preparing samples for GC/MS, FTIR and UV spectrometry and moisture content analysis.
  • Analysed drug-based products and raw materials following SOPs.
  • Calibrated and troubleshooted laboratory instruments.
  • Testing products in compliance with regulator's demands and GMP/GLP.
  • Disposing and storing chemicals and equipment safely.
  • Carefully stored chemicals and samples following department guidelines.
  • Processed samples for research, clinical trials and equipment testing procedures using LIMS.
  • Labelled and organised samples to guarantee order and efficiency.
  • Maintained strict compliance with hazardous chemical safety policies, mitigating potential risks.

QUALITY ASSURANCE ANALYST

Medivale Pharmaceuticals
Oldham
07.1999 - 12.1999
  • Tested physical and characteristics of new active pharmaceutical ingredients and drug products in accordance with SOPs.
  • Maintained and calibrated analytical laboratory equipment and chemicals.
  • Operated and maintained analytical instruments such as FTIR, GC and Calorimetry, spectroscopy (infrared and ultraviolet).
  • Interpreted and analysed data to strict guidelines using infrared spectroscopy.
  • Technical report writing.
  • Responsible for safely disposal of chemicals.

LAB TECHNICAL SUPPORT OFFICER/ QC

Kleencare Hygiene
06.1997 - 06.1999
  • Accurately used quality control methods/wet chemistry on raw and finished products, following SOP's.
  • Assisted resolving technical requests from customers and production by visiting them directly.
  • Identifying root cause of problem with aid of product knowledge and technical expertise and effective communication.
  • Recommended new products to customers and sales team.
  • Made qualitative and quantitative adjustments to failed batch products.
  • Analysed daily organic and inorganic competitive products (test samples) to determine chemical properties using wet chemistry techniques.
  • Organised and prepared lab test solutions, compounds, and reagents.
  • Daily determined identity and content in drinking water, waste, and surface waters electronically (pH meter and Conductivity).
  • Responsible for safely disposal of chemicals.
  • Technical report writing daily on complicated customer issues.
  • Wrote reports outlining project progress and results daily.
  • Successfully delivered on tasks within tight deadlines.
  • Completed customer orders with speed and accuracy.
  • Applied positive customer service approach to increase satisfaction levels.
  • Kept appropriate stock levels to match expected demand.
  • Handled chemicals and waste in line with COSHH regulations.
  • Supported team by demonstrating respect and willingness to help.

Education

Bachelor of Science - Chemical Science

Manchester Metropolitan University

Skills

  • Environmental, Health and Safety training
  • Working knowledge Karl Fischer titration
  • Product quality management
  • Effective communicator
  • Technical writing
  • Customer service
  • Process improvements
  • Team development
  • Staff training

Accomplishments

  • Level 3 Diploma Certificate in Management Principles
  • Document Controller/Management of eQMS (Qualio)
  • Understanding of; ISO 9001/ISO13485 and regulatory regulations- FDA/UKCA/CE
  • ISO13485 audit support
  • Supporting Approving supplier database
  • FT-IR
  • UV-Vis
  • Maintaining and calibrating analytical lab equipment
  • Pipetting skills training
  • Diagnostic testing bio samples
  • Good understanding of the Regulatory requirements involving pharmaceutical manufacture
  • Specials license requirement and compounding.
  • GMP/GLP
  • Storage, ordering and disposal of chemicals, medical devices.
  • Deviations’ and CAPA

  • Detail Oriented/Accuracy
  • Technical writing meeting minutes.
  • Microsoft Office: Excel, Teams, PowerPoint, Merlin, IMS
  • Aseptic Techniques
  • Lean Six Sigma training

References

References available upon request.

Timeline

Carer

DWP
11.2022 - Current

Quality Engineer Contract

Phoenix DX Ltd
07.2022 - 11.2022

QUALITY ASSURANCE RELEASER Contract

Baxter Healthcare
02.2022 - 07.2022

COVID LAB ANALYST Contract

Randox
08.2021 - 11.2021

SCIENCE TUTOR Contract

Prospero Teaching
01.2021 - 03.2022

TRAINEE SCIENCE TEACHER

Buile Hill Academy
09.2020 - 11.2020

TEACHER ASSISTANT/COVER SUPERVISOR Contract

Empowering learning agency
09.2019 - 02.2020

Volunteer ESOL Teacher

St. Brides Church
09.2017 - 04.2018

BUSINESS PARTNER

MHM GROCERY
06.2015 - 02.2017

ADMINISTRATIVE OFFICER

Job Centre Plus
01.2003 - 01.2005

Lab Analyst

AstraZeneca
01.2000 - 07.2000

QUALITY ASSURANCE ANALYST

Medivale Pharmaceuticals
07.1999 - 12.1999

LAB TECHNICAL SUPPORT OFFICER/ QC

Kleencare Hygiene
06.1997 - 06.1999

Bachelor of Science - Chemical Science

Manchester Metropolitan University

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Kalsoom Choudhry