Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
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Lina Aranki

Summary

Dedicated professional with a strong foundation in caseload management and customer service, demonstrating clear verbal and written communication skills. Proven ability to solve complex problems efficiently while maintaining attention to detail and accountability. Adept at time management, adaptability, and team collaboration, with leadership experience that fosters critical thinking and interpersonal skills. Committed to leveraging these competencies to drive organisational success and enhance team performance.

Overview

20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Executive Officer- Work Coach

DWP
Rugby, Warwickshire
01.2024 - Current

Assisted customers in claiming work-related benefits and accessing services.

Advised on effective job search strategies within digital platforms.

Matched customers with suitable vacancies to improve employment prospects.

  • Managed caseload of over 200 claimants, ensuring effective support.
  • Cultivated relationships with customers to build motivation and trust.
  • Acquired extensive knowledge of local employment opportunities and partner services.
  • Monitored caseload performance, adapting strategies based on local demand fluctuations.

Retail Associate

TK MAXX
Rugby, Warwickshire
01.2021 - 12.2023
  • Demonstrated extensive product knowledge to facilitate informed customer decisions.
  • Assisted in organising promotional events, enhancing brand visibility.
  • Provided tailored shopping assistance, fostering repeat business.
  • Liaised with suppliers for timely order placements, ensuring uninterrupted product availability.
  • Executed diverse tasks including cashier duties, fitting room support, and maintaining store cleanliness.

Founder and Sole Operator

Ellie B ltd
Rugby, Warwickshire
08.2015 - 01.2021

Launched and managed successful e-commerce business offering stylish baby clothing.

Designed seasonal collections, integrating trends with practical needs of parents.

Oversaw inventory management, order fulfilment, and supplier relations for operational efficiency.

  • Delivered exceptional customer service, achieving a 5-star rating across all platforms.
  • Developed branding and promotional campaigns, significantly enhancing customer engagement.
  • Maintained Shopify store and social media presence, cultivating a loyal customer base.
  • Handled budgeting and pricing strategy as sole proprietor to ensure financial viability.

Police Community Support Officer

Metropolitan Police Service
Central London, City of Westminster
07.2005 - 08.2015
  • Maintained high community visibility to address public concerns and deter crime.
  • Supported police operations by conducting community activities and managing intelligence in compliance with legislation.
  • Assisted police officers in initial incident responses to resolve low-impact offences as permitted.
  • Developed relationships with community leaders to gather information and support vulnerable individuals.
  • Enhanced community cohesion by identifying and tackling issues such as anti-social behaviour.
  • Monitored risks to individuals, escalating threats to public safety per force guidance.
  • Applied critical thinking to improve neighbourhood policing through problem-solving methodologies.
  • Collaborated with external partners to reduce crime and protect vulnerable populations.

Education

Bachelor of Science - Criminology

London South Bank University
London
09.2001 - 07.2004

GCSEs - Including Maths and English

Celsius High School
Uppsala, Sweden
08.1996 - 06.1999

Skills

  • Caseload management
  • Customer service
  • Clear verbal and written communication
  • Problem-solving
  • Time management
  • Adaptability
  • Team collaboration
  • Leadership
  • Critical thinking
  • Interpersonal skills
  • Attention to detail
  • Accountability

Languages

Swedish
Native
Arabic
Intermediate

Accomplishments

Borough Commanders Commendation for detaining a robber.

Queen Jubilee medal- for services to the crown.

Certification

The Intelligence Researcher Course, New Scotland Yard, Crime Academy- 2012


The Police Community Support Officer Foundation Course, Metropolitan Police Service- Aug 2005


References

References available upon request.

Timeline

Executive Officer- Work Coach

DWP
01.2024 - Current

Retail Associate

TK MAXX
01.2021 - 12.2023

Founder and Sole Operator

Ellie B ltd
08.2015 - 01.2021

Police Community Support Officer

Metropolitan Police Service
07.2005 - 08.2015

Bachelor of Science - Criminology

London South Bank University
09.2001 - 07.2004

GCSEs - Including Maths and English

Celsius High School
08.1996 - 06.1999
Lina Aranki