Dedicated professional with a strong foundation in caseload management and customer service, demonstrating clear verbal and written communication skills. Proven ability to solve complex problems efficiently while maintaining attention to detail and accountability. Adept at time management, adaptability, and team collaboration, with leadership experience that fosters critical thinking and interpersonal skills. Committed to leveraging these competencies to drive organisational success and enhance team performance.
Assisted customers in claiming work-related benefits and accessing services.
Advised on effective job search strategies within digital platforms.
Matched customers with suitable vacancies to improve employment prospects.
Launched and managed successful e-commerce business offering stylish baby clothing.
Designed seasonal collections, integrating trends with practical needs of parents.
Oversaw inventory management, order fulfilment, and supplier relations for operational efficiency.
Borough Commanders Commendation for detaining a robber.
Queen Jubilee medal- for services to the crown.
The Intelligence Researcher Course, New Scotland Yard, Crime Academy- 2012
The Police Community Support Officer Foundation Course, Metropolitan Police Service- Aug 2005