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Experienced hospitality professional with a strong focus on customer service and operational efficiency. Demonstrates expertise in table setup, till operation, and bar work, ensuring seamless service during high-volume dining hours. Skilled in complaint resolution and allergen awareness, committed to maintaining health and safety standards. Adept at managing reservations and handling cash responsibly, with a positive attitude towards greeting and seating customers. Career goal: to enhance guest experiences through exceptional service and innovative event planning.
Offering strong communication skills and friendly, welcoming attitude. Knowledgeable about customer service principles with knack for teamwork and multitasking. Ready to use and develop interpersonal, organisational, and problem-solving skills in FOH role.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

 Dedicated professional with extensive expertise in cleaning and hospitality services, adept at maintaining high standards of cleanliness and customer satisfaction. Proficient in sweeping, vacuuming, disinfection techniques, and the use of cleaning equipment, with a strong understanding of COVID-19 cleaning standards. Skilled in responsible money handling, event planning, and complaint resolution, ensuring seamless operations in fast-paced environments. Demonstrates mastery in till operation, bar work proficiency, and order taking with a focus on allergen awareness and serving alcohol responsibly. Committed to enhancing guest experiences through menu memorization and up-selling techniques while maintaining patience and composure with difficult customers.  Offering strong communication skills and friendly, welcoming attitude. Knowledgeable about customer service principles with knack for teamwork and multitasking. Ready to use and develop interpersonal, organisational, and problem-solving skills in the hospitality role. 

 Dynamic and self-driven hospitality professional with extensive experience in customer service, table service, and bar work proficiency. Demonstrates exceptional problem-solving skills, adaptability in peak hours, and a positive attitude. Adept at handling pressured situations with patience and composure, ensuring excellent customer satisfaction through effective complaint resolution techniques. Proficient in responsible money handling, allergen awareness, and food safety knowledge. Committed to delivering high-quality service with a focus on teamwork and independent initiative. 

I'm a dedicated and quick-learning individual with a solid work ethic. My experience as a kitchen porter in a busy pub, along with extensive cleaning work, has instilled in me the importance of efficiency and attention to detail. Furthermore, my work experience in a care home has greatly enhanced my communication and interpersonal skills, making me a well-rounded and capable candidate.

jamie ovenden

Summary

Overview

Work history

FOH team member

retail

Education

GCSEs - maths

GCSEs - english

NVQ Level 1 - hair and beauty

NVQ Level 2 - beauty therapy

Skills

Timeline

NVQ Level 2 - beauty therapy

FOH team member

retail

GCSEs - english

NVQ Level 1 - hair and beauty

GCSEs - maths

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