Sarah Mcquilliam
Warfield,Bracknell Forest
Summary
Experienced hospitality professional with a strong focus on customer service and operational efficiency. Demonstrates expertise in table setup, till operation, and bar work, ensuring seamless service during high-volume dining hours. Skilled in complaint resolution and allergen awareness, committed to maintaining health and safety standards. Adept at managing reservations and handling cash responsibly, with a positive attitude towards greeting and seating customers. Career goal: to enhance guest experiences through exceptional service and innovative event planning.
Offering strong communication skills and friendly, welcoming attitude. Knowledgeable about customer service principles with knack for teamwork and multitasking. Ready to use and develop interpersonal, organisational, and problem-solving skills in FOH role.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
FOH team member
Greene King
Bracknell, Bracknell Forest
08.2021 - 08.2025
- Ensured adherence to health and safety regulations throughout the premises at all times.
- Participated in team meetings contributing valuable suggestions for improvements.
- Conducted end-of-day clean-up tasks ensuring readiness for next business day.
- Prepared the dining area prior to opening hours for optimum readiness.
- Welcomed guests warmly upon arrival, setting a positive tone for their visit.
- Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
- Implemented special requests from guests catering to individual needs.
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
- Collaborated effectively with team members during busy periods for seamless service delivery.
- Developed rapport with regular customers, fostering a welcoming atmosphere.
- Educated new staff on company policies and procedures to maintain high service standards.
- Handled complaints swiftly, turning potentially negative situations into positive outcomes.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
- Remained vigilant about potential allergens informing concerned patrons accordingly.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Practiced healthy and safety measures to comply with regulations.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed restaurant closing duties, from cleaning dining areas
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Increased order value by upselling sides, drinks and desserts.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Polished glasses and cutlery to pristine standards.
- Advised on food and drink choices based on customer preferences.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Prepared tables for guests and reset tables between customers.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Checked customer IDs to confirm age before selling age-restricted products.
- Kept tables clear of used crockery, glassware and cutlery.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Advised customers on wine and beverage pairings with selected food items.
Customer sales assistant
Sainsburys
Bracknell, Bracknell Forest
11.2018 - 11.2020
- Executed visual merchandising displays to increase product appeal.
- Managed stock level for effective store operation.
- Provided exceptional service, boosting repeat business rates.
- Upsold additional products for increased revenue generation.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Enhanced customer engagement by offering product knowledge and advice.
- Ensured compliance with health and safety regulations within the retail environment.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Managed shop capacity to ensure compliance with Covid-19 regulations.
- Updated product labelling and pricing to reflect discounts and offers.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Helped customers obtain specialised help for refunds and exchanges.
Education
GCSEs - IT, Maths,English,Science,Photography
Brakenhale School
Bracknell, Bracknell Forest 09.2013 - 06.2020
Skills
- Clearing and cleaning tables
- Event planning experience
- Complaint resolution technique
- Hospitality mindset
- Patience and composure
- Multitasking efficiency
- Adaptability in peak hours
- Table setup expertise
- Till operation mastery
- Bar work proficiency
- Stock rotation practice
- Serving alcohol responsibly
- Allergen awareness certification
- Food preparation basics
- Responsible money handling
- Patience with difficult customers
- Restaurant equipment use
- Cash handling
- Reservation management
- Positive attitude
- Greeting and seating customers
- Barista training
- Food safety knowledge
- Customer relationship management
- Lunch service
- Dinner service
- Table service
- Allergen awareness
- Beverage service
- Wine knowledge
- Food safety understanding
- Complaint handling
- Restaurant cleanliness
- Health and Safety regulations
- Customer Service
- Restaurant reservation management
- High-volume dining
- Table clearing
- Product knowledge
- Upselling
- Order taking
- Alcoholic beverage regulation
- Cleaning requirements
- Special dietary requirements
- Cutlery polisher machine operation
- Allergen and dietary requirements
- Menu knowledge
- Table preparation
- Food and beverage knowledge
- Health and safety standards
- Clear communication
- FOH procedures
Timeline
FOH team member
Greene King
08.2021 - 08.2025
Customer sales assistant
Sainsburys
11.2018 - 11.2020
GCSEs - IT, Maths,English,Science,Photography
Brakenhale School
09.2013 - 06.2020
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