Chloe Curwen
Northampton,NTH
Summary
Dynamic and self-driven hospitality professional with extensive experience in customer service, table service, and bar work proficiency. Demonstrates exceptional problem-solving skills, adaptability in peak hours, and a positive attitude. Adept at handling pressured situations with patience and composure, ensuring excellent customer satisfaction through effective complaint resolution techniques. Proficient in responsible money handling, allergen awareness, and food safety knowledge. Committed to delivering high-quality service with a focus on teamwork and independent initiative.
Overview
4
4
years of professional experience
Work History
FOH team member
Spencer Arms, Greene King
Northampton, Northamptonshire
09.2024 - Current
- Whilst still working here I've Collaborated effectively with team members during busy periods for seamless service delivery and managed payments for food and beverage orders efficiently to avoid any discrepancies.
- Participated in team meetings contributing valuable suggestions for improvements.
- Educated new staff on company policies and procedures to maintain high service standards.
- Health and safety is always adhered to and making sure the customer is never in danger.
- Closing down the bar area so that the restaurant is tidy for the next shift the following day.
- Handled complaints swiftly, turning potentially negative situations into positive outcomes.
- Welcomed guests warmly upon arrival, setting a positive tone for their visit.
- Monitored stock levels regularly, avoiding shortages during peak hours.
- Implemented special requests from guests catering to individual needs.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
FOH team member
Wetherspoons
Northampton, Northamptonshire
06.2023 - 07.2024
- I worked at Wetherspoon's for just over a year and would say I was a hard-working employee for the team given the circumstances that this job involves very high customer assistance and always making sure the service is quick and efficient.
- I always make sure I give the customer a friendly interaction and fit their needs first, due to knowing that the customer always comes first and intend to give them the best experience.
- I turned 18 whilst working at Wetherspoons, so instead of just waitressing on the floor, I learnt to bartend, which put me under a lot more pressure! Given this, I now also have the experience of working on the bar, which includes pouring the perfect pints and making sure I get my measurement correctly. Personally, I think I work well under- pressure as it motivates me to solve problems and to be snappier when having a lot to do at once.
- I've assisted in meal preparation for quick customer service.
- Provided prompt customer service, enhancing brand reputation.
- Upheld restaurant's reputation with exceptional customer service skills.
- Delivered efficient customer service by handling technical queries.
- Collaborated with team to enhance customer service experience.
Work Experience
Phipps Henson McAllister
Northampton, Northamptonshire
03.2024 - 03.2024
- As part of my Level 3 Fashion Diploma, everyone had to take a week off for work experience (20 hours) and couldn't choose a job we had already, so my mum's manager, kindly let me complete the work experience at PHM
- I spent the first day working on a dead- file dummy accountant paperwork which shows new skill/ problem solving, as I had no clue what to expect
- The next day I shredded dead-file paperwork from an employee (there were roughly 8 big binbags full of shredded paper as the end result)
- Solved complex problems with effective teamwork and communication skills.
- For the final day, I still worked in the ex-employee's office and wrote out information on boxes that needed to be sent down to the basement & also shredded up anyone's work in PHM who needed be
- Facilitated smooth operations within the department through organised file management and data entry tasks.
Customer Service
Pizza Hut
Northampton, Northamptonshire
01.2021 - 01.2022
- I started the work ethic, being 15 years old and earning around £4 an hour.
- I had the role of accepting people's phone calls to take orders, and stood at the main till at the front of the shop.
- In the time when I didn't take people's orders, I always kept myself busy by making boxes for the pizza/ food to go into.
- Delivered excellent customer service to foster repeat business.
- Enhanced brand loyalty through excellent customer service.
- Delivered exceptional customer service for positive reviews.
- Improved customer service by effectively troubleshooting technical issues.
- Processed returns for improved customer service.
Education
Northampton School For Girls - Math, English Language, English Literature, Double Science, Drama, BTECH Sport, Geography, History
Northampton School For Girls
Northamptonshire 05.2022 - 06.2022
Boothe Lane College - Music, Fashion
Boothe Lane College
Northamptonshire 09.2022 -
Skills
- Out going
- Confident
- Independent
- Friendly
- Problem Solving
- Teamwork
- Follow own initiative
- Self-Driven
- Can handle pressured experiences
- Responsible money handling
- Patience with difficult customers
- Complaint resolution technique
- Clearing and cleaning tables
- Hospitality etiquette's
- Patience and composure
- Adaptability in peak hours
- Table setup expertise
- Food preparation basics
- Bar work proficiency
- Restaurant equipment use
- Cash handling
- Menu memorisation
- Wine pairing knowledge
- Allergen awareness
- Greeting and seating customers
- Food safety knowledge
- Table service
- Positive attitude
- Customer Service
- Spirits, wine and food service
Accomplishments
- Walked 25 Miles for charity when I was roughly 15
- Participated in many Race-for-Life events
- Used to enjoy athletics as a kid, so took part in many cross-country runs
- Started a hand-made jewellery business online
- Completed Work Experience
Custom
- Music
- Fashion
- Travelling
- Socializing
- Looking after pets
Affiliations
- sewing
- travelling
- artistic
- walking
- pilates
- reading
Timeline
FOH team member
Spencer Arms, Greene King
09.2024 - Current
Work Experience
Phipps Henson McAllister
03.2024 - 03.2024
FOH team member
Wetherspoons
06.2023 - 07.2024
Boothe Lane College - Music, Fashion
Boothe Lane College
09.2022 -
Northampton School For Girls - Math, English Language, English Literature, Double Science, Drama, BTECH Sport, Geography, History
Northampton School For Girls
05.2022 - 06.2022
Customer Service
Pizza Hut
01.2021 - 01.2022
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