Eleanor Goodyer
Sheffield,United Kingdom
Summary
Dedicated professional with extensive expertise in cleaning and hospitality services, adept at maintaining high standards of cleanliness and customer satisfaction. Proficient in sweeping, vacuuming, disinfection techniques, and the use of cleaning equipment, with a strong understanding of COVID-19 cleaning standards. Skilled in responsible money handling, event planning, and complaint resolution, ensuring seamless operations in fast-paced environments. Demonstrates mastery in till operation, bar work proficiency, and order taking with a focus on allergen awareness and serving alcohol responsibly. Committed to enhancing guest experiences through menu memorization and up-selling techniques while maintaining patience and composure with difficult customers.
Offering strong communication skills and friendly, welcoming attitude. Knowledgeable about customer service principles with knack for teamwork and multitasking. Ready to use and develop interpersonal, organisational, and problem-solving skills in the hospitality role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
FOH Team Member
Green King
Sheffield, England
07.2024 - Current
- Collaborated effectively with team members during busy periods for seamless service delivery.
- Prepared dining area prior to opening hours for optimum readiness.
- Handled complaints swiftly, turning potentially negative situations into positive outcomes.
- Welcomed guests warmly upon arrival, setting positive tones for their visit.
- Remained vigilant about potential allergens informing concerned patrons accordingly.
- Implemented special requests from guests catering to individual needs.
- Conducted end-of-day clean-up tasks ensuring readiness for next business day.
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Participated in team meetings contributing valuable suggestions for improvements.
- Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
- Monitored stock levels regularly, avoiding shortages during peak hours.
- Managed payments for food and beverage orders efficiently to avoid any discrepancies.
- Troubleshot technical issues with Point of Sale system, ensuring smooth operations.
- Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
- Developed rapport with regular customers, inviting welcoming atmospheres.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximize restaurant capacity.
- Increased order value by up-selling sides, drinks and desserts.
- Kept tables clear of used crockery, glassware and cutlery.
Cleaner
Green King
Sheffield, England
05.2022 - 12.2022
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Organized cleaning supply closets for ease in locating necessary products.
- Worked quickly to complete cleaning within allotted timeframes.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Communicated well with team across multiple locations.
- Restocked, refreshed and sanitized bathroom facilities.
- Reported breakages to supervisor.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Sanitized communal touchpoints for optimum worker and visitor health and wellness.
Education
GCSEs -
Outwood Academy City
Sheffield, SHF 09.2014 - 06.2019
Skills
- Sweeping
- Vacuuming
- Disinfection techniques
- Polishing
- Cleaning equipment knowledge
- Hard floor mopping
- Cleaning chemicals knowledge
- Covid-19 cleaning standards
- Responsible money handling
- Event planning experience
- Complaint resolution technique
- Till operation mastery
- Bar work proficiency
- Order taking proficiency
- Patience and composure
- Multitasking efficiency
- Allergen awareness certification
- Restaurant equipment use
- Clearing and cleaning tables
- Patience with difficult customers
- Cash handling
- Serving alcohol responsibly
- Menu memorisation
- Upselling
- Spirits knowledge
- Spirits, wine and food service
- Food and beverage knowledge
- Hot beverage making
- Side dish and drink upselling
- Cleaning requirements
- Wine and cocktail serving
- Strong wine knowledge
- Food and beverage service
- Positive and approachable
- Table clearing
- Payment Processing
- Greeting and seating customers
Timeline
FOH Team Member
Green King
07.2024 - Current
Cleaner
Green King
05.2022 - 12.2022
GCSEs -
Outwood Academy City
09.2014 - 06.2019
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