Jamie Lee Willington
Aldershot,Hampshire
Summary
Experienced industry professional with focus on gas and heating systems, bringing thorough understanding of installation, maintenance, and repair techniques. Capable of ensuring safety and reliability by leveraging strong foundation in industry standards and best practices. Committed to delivering high-quality service that enhances customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Self employed gas & heating engineer
JLW heating LTD
Aldershot and surrounding areas, Hampshire
10.2023 - Current
- Sub-contracting to other companies such as British Gas and Vivo defense services working along side the ministry of defense.
- Maintained detailed customer records of all repair and maintenance activities carried out, ensuring accountability and transparency.
- Provided exceptional customer service for my clients
- Ensured clients boilers and heating systems were running at the best possible performance
- Offering tailored advice for each individual client
- Ensured during the winter months repairs were done smoothly and in a cost effective manner
- Conducted boiler servicing, diagnosing faults and replacing defective parts.
Technical repair enginner
British Gas
London, Surrey
06.2015 - 10.2023
- Diagnosed issues with heating systems and boilers for the most cost effective way.
- Replaced faulty boiler parts without delay; ensured uninterrupted heating supply during winter months.
- Handled customer queries about their heating systems offering tailored advice.
- Trained apprentice engineers providing support and mentoring through-out their apprenticeship
- Ensured repairs to customers systems and boilers were completed to best standard ensuring NPS rate was a high as possible and recall rates were as low as possible
- Worked with many team members ensuring larger and more complex jobs were completed to a high standard
- Ensured strict health and safety policy's were adhered to at all times
Smart meter installer
British Gas
London, Surrey
01.2014 - 06.2015
- Ensured quality control by conducting thorough post-installation checks.
- Streamlined installation process through efficient planning and organisation.
- Tested and commissioned newly-installed meters to ensure proper operation and reliability.
- Approached each job professionally whilst maintaining a friendly rapport with customers.
- Adhered strictly to safety protocols at all times.
- Troubleshot and resolved technical issues with smart meters, ensuring reliable service.
Apprentice plumber
C anderson & sons LLP
Fulham, Hammersmith and Fulham
04.2012 - 12.2013
- Improved system performance by maintaining cleanliness at work sites.
- Assisted a senior engineer to install new boilers and central heating systems.
- Utilised knowledge of pipe sizes, materials, and fittings for effective installations.
- Enhanced technical skills through continuous on-the-job training sessions.
- Ensured senior engineers had parts etc ordered and ready for pick up in the mornings
- Cleaned and tidied work sites after job completion.
Customer service
Sainsbury’s
11.2009 - 04.2012
- Opportunity to develop communication skills with customers and develop a connection with other members of staff and frequent customers
- Provide first-rate customer service to customers.
- Increased customer satisfaction by providing superior customer service.
Education
King Athelstan Primary School
Kingston upon Thames, SurreyGCSEs -
The Hollyfield School
Surbiton, SurreyCity and guilds level 2 - Heating and plumbing
Nescot College
Ewell, Epsom, Surrey 09.2010 - 07.2011
City and guilds level 3 - Heating and plumbing
Nescot
Epsom, Surrey 09.2011 - 07.2012
CCN1 - Gas industry
British gas
LondonCENWAT - Gas industry
British gas
London CKR1 - Gas industry
British gas
LondonHTR1 - Gas industry
British gas
LondonUnvented G3 - Water
LLP
LondonSkills
- Professionalism and ethics
- Boiler and heating systems diagnostics
- Gas boiler servicing
- Boiler installation
- Radiator installations
- Field operations expertise
- Efficient and cost effecting repairs
- High levels of client satisfaction
Affiliations
- Outside of working hours, I enjoy watching football, boxing and formula 1. I also enjoy walks with the family to keep fit and healthy both physically and mentally.
References
References available upon request.
Timeline
Self employed gas & heating engineer
JLW heating LTD
10.2023 - Current
Technical repair enginner
British Gas
06.2015 - 10.2023
Smart meter installer
British Gas
01.2014 - 06.2015
Apprentice plumber
C anderson & sons LLP
04.2012 - 12.2013
City and guilds level 3 - Heating and plumbing
Nescot
09.2011 - 07.2012
City and guilds level 2 - Heating and plumbing
Nescot College
09.2010 - 07.2011
Customer service
Sainsbury’s
11.2009 - 04.2012
King Athelstan Primary School
GCSEs -
The Hollyfield School
CCN1 - Gas industry
British gas
CENWAT - Gas industry
British gas
CKR1 - Gas industry
British gas
HTR1 - Gas industry
British gas
Unvented G3 - Water
LLP
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