Simon Crotty
Bradford ,West Yorkshire
Summary
Plumbing & Heating Engineer skilled in modern installation techniques and energy-efficient solutions. Delivers high-quality pipe fittings and repairs, ensuring compliance with safety regulations. Strengthens customer relationships through effective communication and problem-solving. Dedicated Plumbing & Heating Engineer committed to maximising customer satisfaction through attentive service and tailored solutions. Engages clients by understanding their needs and providing clear, step-by-step guidance. Resolves issues efficiently, enhancing overall client trust and loyalty. Proactive professional with strengths in troubleshooting and maintenance of plumbing systems. Adapts to dynamic environments by managing projects from assessment to completion. Committed to maintaining safety standards and delivering exceptional service results. Plumbing professional with hands-on experience in installing, maintaining, and repairing heating systems and pipework. Adept at diagnosing issues, performing system upgrades, and ensuring compliance with safety standards. Known for delivering high-quality workmanship and excellent customer service. Multi-skilled Heating Engineer with experience delivering reliable domestic plumbing installations and repairs. Plans and prioritises well to manage large customer caseloads. Holds updated health and safety certifications for compliant working practices. Experienced in installing, maintaining, and repairing plumbing and heating systems. Committed to delivering high-quality workmanship and ensuring customer satisfaction. Strong problem-solver with knack for troubleshooting and resolving plumbing issues quickly. Reliable and hardworking professional with knack for problem-solving and strong focus on customer satisfaction. Possesses practical skills in basic plumbing and heating tasks, paired with quick ability to learn and adapt. Excels in teamwork, communication, and maintaining tidy, safe work environment. Eager to bring fresh perspective and enthusiasm to contribute effectively to projects and client needs. Versatile Plumbing and Heating Engineer with strong expertise in installing, maintaining, and repairing plumbing systems. Skilled in troubleshooting and resolving complex issues, ensuring optimal system performance. Adept at working with range of heating systems, delivering energy-efficient solutions. Committed to delivering top-notch service and enhancing customer satisfaction. Hardworking Heating Engineer skilled in boiler troubleshooting, plumbing upgrades and heating system electrics for adaptable support. Maintained first-class service to achieve safe, reliable outcomes across varied maintenance tasks. Physically fit to meet manual labour demands. Methodical worker with extensive background in maintenance, repairs and troubleshooting. Plans projects, organises resources and schedules activities strategically for time and cost-effectiveness. Talented engineer with experience in domestic and commercial servicing and maintenance. Diligent and focused to resolve plumbing issues quickly and accurately. Self-motivated to achieve daily targets and aid team performance. Qualified plumbing, gas, heating engineer with training in plumbing, air handling and gas piping systems. Careful to follow work orders, minimising errors, delays and safety issues. Works great alone or with others to finish assignments. Reliable plumbing and pipe fitting professional with skill and attention to detail to complete quality work. Familiar with piping schematics and knowledgeable about code standards and safety requirements. History completing on-time, accurate piping. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible engineer passionate about delivering outstanding quality and service. Offering 30 years of experience in industry with history of recognition for performance. Trustworthy engineer with 30 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Dedicated engineer with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Detail-oriented plumbing & heating engineer adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Qualified engineer with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
27
27
years of professional experience
Work History
Self employed plumbing & heating engineer
CLK Plumbing & Heating
Bradford , West Yorkshire
04.2004 - Current
- Set out and installed hot and cold water systems and associated equipment.
- Upgraded outdated heating systems, improving energy efficiency and reducing bills for clients.
- Completed pipe fittings and plumbing services to exceptional standards.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Assisted team by taking on extra responsibilities during busy periods.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Prepared a range of written communications, documents and reports.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Plumbing and Heating Engineer
Smith & Matthew’s Ltd
Leeds, West Yorkshire
09.1999 - 04.2023
- Completed pipe fittings and plumbing services to exceptional standards.
- Upgraded outdated heating systems, improving energy efficiency and reducing bills for clients.
- Set out and installed hot and cold water systems and associated equipment.
- Developed and maintained relationships with contractors and customers through efficient service, prompt communication and friendly approach.
- Built and installed soil and waste stacks.
- Accurately diagnosed, serviced and repaired [Type] gas boilers and central heating systems within agreed timeframes.
- Installed, serviced, and repaired various types of heating systems in residential properties.
- Leveraged excellent time management and organisational abilities to consistently meet daily operational demands.
- Maintained detailed records of work carried out, including time and materials used.
- Utilised modern plumbing techniques to improve efficiency and reduce waste.
- Diagnosed and fixed faults within heating systems, reducing customer complaints significantly.
- Collaborated with construction teams on new builds, ensuring plumbing works met project specifications.
- Conducted thorough inspections and tests on existing plumbing systems to identify potential issues.
- Installed gas appliances, flues and pressure regulating devices.
- Delivered comprehensive aftercare advice to clients, ensuring they understood how to maintain their systems effectively.
- Used hand and power tools to install gas appliances.
- Cleaned and organised workspaces to reduce hazards and safeguard tools and team members.
- Worked confidently and independently on [Type] installations without supervision and issues.
- Installed, serviced, and repaired various types of boilers, ensuring compliance with British standards.
- Managed complete bathroom installations, from pipework to fixture fitting, within agreed timelines.
- Drove company vehicles safely and courteously on job callouts, adhering to [Type] regulations and company policies.
- Coordinated with other tradespeople on-site to ensure seamless completion of multi-disciplinary projects.
- Designed and installed sanitary plumbing and water supply systems, discharge pipes and sanitary fixtures.
- Regularly attended training sessions to enhance skills and stay abreast of regulatory changes.
- Maintained daily quotas related to installation times, labour hours and completed tasks.
- Utilised diagnostic tools effectively to swiftly identify and rectify system malfunctions.
- Provided first-class service, explaining issues and repair options clearly and concisely to build customer trust.
- Maintained up-to-date knowledge of the latest heating technologies and industry standards.
- Managed installation projects from initial assessment through to completion, adhering to strict deadlines.
- Enforced adherence to manufacturer's instructions, industry best practice codes and current legislation to support project compliance.
- Studied blueprints, drawings and specifications to determine appropriate layouts and materials required for plumbing systems.
- Carried out installation and maintenance work related to fuel tanks, pipelines and pumps.
- Provided expert advice to homeowners on energy efficiency and cost-effective heating solutions.
- Conducted annual safety checks on heating systems to maintain optimal performance and safety.
- Attended emergency call-outs regarding broken pipes and fixtures around-the-clock.
- Undertook installations of new [Type] heating systems according to manufacturer instructions and industry best practice.
- Diagnosed and repaired various heating system faults using outstanding troubleshooting abilities with accomplished plumbing skills.
- Installed a wide range of heating appliances, including gas boilers, renewable energy systems and warm air heating systems.
- Maintained customer loyalty by providing attentive service and ongoing support.
- Issued appropriate certificates and notices in line with regulatory gas safety standards.
- Assessed completed work to verify quality and functionality in line with company standards.
- Worked with tireless attention to health and safety standards for minimised risk & exceptional repair reliability.
- Scheduled [Type] repairs and appointments to meet customer needs and resolve critical concerns.
- Implemented safety protocols during repairs and installations to safeguard property and personnel.
- Achieved outstanding customer feedback by providing attentive service and ongoing support.
- Customised heating solutions to meet the specific needs and preferences of clients.
- Coordinated with electricians and plumbers on complex installations to ensure a multidisciplinary approach.
- Liaised with suppliers to secure high-quality heating components at competitive prices.
- Completed mechanical fault-finding and addressed repair needs proactively to reduce equipment downtime.
- Measured, cut and threaded pipes to complete [Type] systems.
- Managed daily documentation, filing diagrams and schematics to maintain project references.
- Quality tested machines after installation to ensure proper working order and operated at correct safety levels.
- Managed stock levels for equipment and spare parts, liaising with authorised suppliers to replenish materials.
- Provided technical information to non-technical audiences through easy-to-understand product demonstrations and presentations.
- Ensured timely attendance to appointments, maintaining smooth-running daily customer schedules.
- Promptly attended appointments as scheduled and instructed by [Job title], maximising customer satisfaction.
- Implemented energy-efficient solutions, leading to significant savings on clients' heating bills.
- Assessed quality of existing pipeline infrastructure to plan modifications.
- Demonstrated expertise in the latest underfloor heating systems, offering clients modern heating solutions.
- Laid [Type] pipes in ditches to form sewers, drains and water mains.
- Fabricated and installed gutters and flashings, replacing worn parts to maintain protection against water intrusion and damage.
- Worked closely with construction teams on new builds to ensure seamless integration of heating systems.
- Followed work orders to install water heaters, dishwashers, sinks and toilets.
- Tested systems and pipes using pressure gauge, hydrostatic testing methods and observation.
- Negotiated contracts and terms of service with both new and existing clients.
- Diagnosed complex plumbing issues quickly, reducing downtime and costs for clients.
- Provided emergency call-out services, resolving urgent issues promptly to minimise client inconvenience.
- Conducted pipe unblocking tasks using repair and purging techniques.
- Delivered excellent customer service, addressing queries and concerns with professionalism.
- Adhered to strict health and safety guidelines to protect clients and team members.
- Skilfully negotiated contracts, ensuring fair terms and clarity for both parties.
- Maintained excellent client relationships through exceptional service, prompt communication and friendly approach.
- Customised heating solutions to meet specific client needs and preferences.
- Inspected construction supplies and checked for material compatibility.
- Liaised with suppliers to source high-quality materials at competitive prices.
- Updated clients on progress of works, addressing any concerns with professional solutions.
- Conducted annual maintenance checks on boilers to guarantee optimal performance.
- Dug trenches and laid pipes to form sewers, drains and water pipes.
- Sourced high-quality, low-cost heating equipment supplies by conducting thorough online research and visiting suppliers.
- Completed preventative and reactive repairs, following lock-out and tag-out procedures to reduce risks.
- Conducted preventative maintenance on heating systems, increasing equipment performance and longevity.
- Prepared and submitted detailed reports following inspections, outlining recommendations for improvements.
- Recommended preventative maintenance strategies to clients, prolonging the life of their systems.
Education
NVQ Level 3 - Plumbing, gas, heating
Leeds collage of building
Leeds01-1996
NVQ Level 1&2 - Plumbing
Bradford College
Bradford01-1995
Certificate of Higher Education - Gas
Gas safe
Skills
- Boiler installations
- Boiler repairs
- Gas boiler maintenance
- Gas plumbing
- Heating engineering
- Heating system maintenance
- Energy efficiency solutions
- Energy conservation
- Underfloor heating installation
- Under-Floor heating expertise
- Plumbing installations
- Plumbing system inspections
- Sanitary plumbing systems
- Sanitary installation
- Pipe installation
- Pipe fitting
- Pipework fabrication
- Pipework layout design
- Diagnostic testing
- Fault-finding
- Fault-finding analysis
- Troubleshooting and problem solving
- Leak detection
- Pressure testing
- Pressure handling
- Parts ordering
- Vehicle inspection
- Pipelines and pumps maintenance
- Emergency response
- Risk assessment
- Risk Management
- Regulatory compliance
- HSE compliance
- Health and Safety Compliance
- Site organisation
- Site cleanliness maintenance
- Project management
- Employee training
- Customer relationship management
- Client Relationship Management
- Customer service management
- Customer service excellence
- Customer engagement
- Customer interaction
- Client communication
- Positive attitude
- Professionalism
- Effective communication
- Written and verbal communication
- Communication proficiency
- Active listening
- Relationship-building
- Quality focus
- Quality Control
- Time-management
- Efficient time management
- Time efficiency
- Reliability
- Punctuality and reliability
- Physical Fitness
- Physical stamina
- Stress tolerance
- Technical liaison
- Technical troubleshooting
- Technical communication
- Product knowledge
- Environmental ethics
- Bathroom fitting
- Fixture repairs
- Power flushing
- Maintenance
- Diagnostic tools usage
- Troubleshooting abilities
- Commercial heating systems expertise
- Domestic and commercial plumbing
- Combustion analysis
- On-Site safety awareness
- Safety awareness
- Compliance with plumbing codes
- Plumbing systems
- Pipe assembly and threading
- Pipe blockage removal
- Computer literacy
- Site cleanliness maintenance
- Quality Control
- Plumbing codes
- Efficient time management
- Client communication
- Health and Safety Compliance
- Boiler installation
- Time efficiency
- Stress tolerance
- Gas safe registered
- Pipe and water network
Timeline
Self employed plumbing & heating engineer
CLK Plumbing & Heating
04.2004 - Current
Plumbing and Heating Engineer
Smith & Matthew’s Ltd
09.1999 - 04.2023
NVQ Level 3 - Plumbing, gas, heating
Leeds collage of building
NVQ Level 1&2 - Plumbing
Bradford College
Certificate of Higher Education - Gas
Gas safe